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Field Service Representative - SkillBridge Internship

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Schneider Electric

26d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Engineering
    IT & Cybersecurity
  • Atlanta

AI generated summary

  • You need an associate’s degree or equivalent, 2+ years in field service, strong AC/DC knowledge, safety practices, and ability to read schematics. Must handle physical tasks and work outdoors.
  • You will perform equipment maintenance and repairs, resolve customer issues, complete reports, travel for support, assist senior technicians, and collaborate on complex projects.

Requirements

  • An Associate’s degree, trade/vocational certification, Military training or similar experience in electrical-related disciplines.
  • The ability to read blueprints/schematics
  • Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
  • 2+ years of field service repair and customer service with UPS (Uninterruptible power supply (UPS) systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro-mechanical or electronics related equipment
  • 2+ years in Field Services or equivalent industry experience.
  • Must possess good safety practices and adhere to the company’s safety procedures/polices (lock out tag out, comply with all safety programs and complete safety related trainings on time.
  • Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative.
  • NFPA-70E or OSHA experience is preferred
  • Safe driving and vehicle operations skills
  • Skilled at utilizing test and diagnostic equipment
  • Experience reading and interpreting schematics, drawings, and operation manuals
  • The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
  • Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds.
  • Work outside in a variety of environmental extremes such as heat, cold, rain, and dust.
  • Remain in a standing position for extended periods of time, including working in small confined spaces.

Responsibilities

  • Pre-site, startup, repair, preventive maintenance, and field modification of equipment
  • Problem solving with customers, electricians, sales partners, technical support, District Service teams
  • Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
  • Working with your Manager and/or Regional Service Director to resolve complex escalated issues
  • Continuous learning and training on various products both in the field and in the classroom
  • Travel throughout the region for local customer support or even countrywide travel. This includes overnight travel by vehicle/air.
  • Assist senior technicians and support Project Management on larger system start-ups
  • Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
  • Act on behalf of the District Service Manager to resolve operational issues as required

FAQs

What is the main responsibility of a Field Service Representative at Schneider Electric?

The main responsibility of a Field Service Representative includes collaborating with customers and team members to perform assembly, startup, diagnostic, repair, and preventive maintenance on power distribution and critical power infrastructure equipment.

Is this position site-based, and does it require traveling?

Yes, this position is site-based and may require occasional travel, including local and countrywide travel, which can include overnight trips.

What types of training does Schneider Electric provide for Field Service Representatives?

Schneider Electric provides direct product training, training on digital and physical tools associated with the work, two weeks of in-person training at a state-of-the-art training facility, and ongoing on-the-job training with a local mentor.

What qualifications are required for the Field Service Representative position?

Candidates should have an Associate’s degree, trade/vocational certification, or military training in electrical-related disciplines, along with an understanding of AC and DC power principles, 2+ years of relevant field service and customer service experience, and the ability to read blueprints and schematics.

What physical requirements are associated with this role?

The role requires frequent strenuous physical tasks, including bending, stooping, and lifting/carrying items weighing up to 40 pounds, as well as the ability to work in confined spaces and withstand various environmental extremes.

What safety practices are expected to be followed in this position?

Field Service Representatives must possess good safety practices, adhere to the company’s safety procedures, and identify and report hazards in the work area.

What benefits does Schneider Electric offer to its Field Service Representatives?

Schneider Electric offers an inclusive benefits package, including flexible work arrangements, paid family leaves, a 401(k) plan with a match, well-being programs, holidays, paid time off, military leave benefits, and more.

How does Schneider Electric promote its culture and values?

Schneider Electric promotes a culture based on its IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork – which emphasize the importance of sustainability and inclusivity.

What types of tools and equipment will I be expected to use in this role?

Field Service Representatives will utilize various test and diagnostic equipment, along with tools provided by Schneider Electric for daily professional use.

How can I apply for this position?

To apply for the Field Service Representative position, you must submit an online application, as this is a requirement to be considered for any position at Schneider Electric.

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Schneider Electric

Leading the Digital Transformation of Energy Management and Automation.

Manufacturing & Electronics
Industry
10,001+
Employees
1836
Founded Year

Mission & Purpose

Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On. Our mission is to be your digital partner for Sustainability and Efficiency. We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries. We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values. Recognized as the world’s most sustainable company in 2021 by Corporate Knights Global 100 Index.