FAQs
What is the main responsibility of a Group, Conference and Events Sales Trainee?
The main responsibility is to support in maximizing revenue opportunities in group reservations, conferences, and events by driving sales leads and increasing conversions.
What tasks will I be performing as a GCE Sales Trainee?
You will be supporting the conversion of incoming enquiries, seeking opportunities to increase sales, managing an events schedule, up-selling, building customer relationships, arranging hotel show rounds, and ensuring the administration and execution of planned events.
What skills are required for this role?
Required skills include good organisational and administration skills, positive attitude and communication skills, commitment to high-level customer service, confident telephone manner, high level of IT skills, and excellent grooming standards.
Is prior experience in a sales environment necessary?
Yes, demonstrated previous experience working in a sales environment is a requirement for this role.
What kind of educational background is preferred for this position?
It would be advantageous to have a qualification, degree, or certification in a relevant field.
Are there specific systems knowledge that would benefit this role?
Yes, knowledge of hotel property management systems and previous experience in the Conference and Events function would be advantageous.
What is the working environment like at Hilton?
Hilton is a leading global hospitality company dedicated to providing exceptional guest experiences, emphasizing teamwork and a commitment to warmth and hospitality.
Will I receive training in this position?
Yes, as a sales trainee, you will learn and receive guidance on maximizing revenue opportunities within the group, conference, and events department.
Can I expect to engage with guests directly?
Yes, the role involves frequent interactions with guests and customers to build relationships and understand their needs.
What qualities does Hilton value in its Team Members?
Hilton values good organisational and administration skills, a positive attitude, strong communication skills, commitment to customer service, and excellent grooming standards in its Team Members.