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Help Desk Intern - Summer 2025

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Wolf & Company, P.C.

1mo ago

  • Internship
    Full-time
    Summer Internship
  • Software Engineering
    IT & Cybersecurity
  • Boston

AI generated summary

  • You must be enrolled in a relevant degree program, have basic IT knowledge, strong communication skills, problem-solving mindset, customer service attitude, and ability to work independently and in a team.
  • You will assist in system imaging, log IT requests, provide support via Teams and email, manage user accounts, troubleshoot Microsoft 365, aid conference room setups, and contribute to documentation.

Requirements

  • Currently enrolled at a college or university with an expected degree preferably in information systems, IT, computer science, cybersecurity, or general technology controls
  • Basic understanding of computer hardware, software, networking concepts, and Windows operating systems
  • Interest in learning imaging processes using Intune and learning about other IT support tools such as SysAid, ConnectWise, and Mimecast
  • Excellent communication skills, both verbal and written, with the ability to effectively explain technical concepts and solutions to end-users
  • Problem-solving mindset with attention to detail and a willingness to learn and adapt to new technologies and processes
  • Customer service-oriented attitude with a desire to provide exceptional support and assistance to end-users
  • Ability to work collaboratively as part of a team and independently, with strong organizational and time management skills

Responsibilities

  • Learn and assist in system imaging processes using Intune to deploy software and configurations to end-user devices
  • Use IT management platforms such as SysAid and ConnectWise to log, track, and manage user requests and IT assets
  • Provide IT support and assistance to end-users via Teams, email, or ticketing system
  • Use Active Directory for user account management and security permissions
  • Troubleshoot and resolve issues related to Microsoft 365 applications including Word, Excel, PowerPoint, and Outlook
  • Gain hands-on experience in supporting and troubleshooting Zoom and Microsoft Teams conference rooms, including audiovisual equipment and collaboration tools
  • Collaborate with IT team members to escalate complex technical issues and ensure timely resolution of user inquiries
  • Contribute to knowledge base articles and documentation related to system imaging processes and IT support procedures
  • Participate in training sessions and professional development activities to enhance technical skills and proficiency with IT tools and platforms

FAQs

What is the duration of the internship?

The internship is for the summer of 2025.

What are the working hours for this internship?

Candidates are expected to work 4-5 days each week in the Boston office.

What technical skills are required for this position?

The position requires a basic understanding of computer hardware, software, networking concepts, and Windows operating systems, along with an interest in learning imaging processes using Intune.

What platforms and tools will I be using during the internship?

Interns will use a range of IT management platforms including SysAid, ConnectWise, and Mimecast, as well as Microsoft 365 applications, Zoom, and Microsoft Teams.

Is there any training provided as part of the internship?

Yes, interns will participate in training sessions and professional development activities to enhance their technical skills and proficiency with IT tools and platforms.

Is there a specific educational background required for this internship?

Candidates should be currently enrolled at a college or university, preferably pursuing a degree in information systems, IT, computer science, cybersecurity, or general technology controls.

What is the salary for the Help Desk Intern position?

The salary for this position is $26.00 per hour.

Will I be working independently or as part of a team?

The role requires the ability to work both collaboratively as part of a team and independently.

What qualities are desired in a candidate for this internship?

Candidates should have excellent communication skills, a problem-solving mindset, attention to detail, customer service-oriented attitude, and strong organizational and time management skills.

Does Wolf & Company, P.C. offer any benefits for interns?

Yes, Wolf offers a wide range of benefits, including spot awards, 401(k) savings, flexible work options, and a generous total rewards and benefits package.

What is the company's stance on diversity and inclusion?

Wolf & Company, P.C. is committed to embracing inclusion and diversity, celebrating differences, and providing a supportive environment where all employees can thrive.

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Wolf & Company, P.C.

Industry-leading assurance, tax, risk management, business advisory, and WolfPAC Integrated Risk Management® services.

Accounting
Industry
201-500
Employees
1911
Founded Year

Mission & Purpose

Wolf & Company P.C. is a national CPA and business consulting firm with a regional feel offering clients a wide range of services custom-tailored to suit their industry's unique needs. Since 1911, Wolf has provided clients with industry-leading assurance, tax, risk management, business consulting, and WolfPAC Integrated Risk Management® services. We pride ourselves on delivering customized solutions with deep involvement by our team of dedicated professionals and leaders. We work with you as a trusted partner and expert, building strong relationships for lasting success.