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High School IT Intern (Cybersecurity)

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University Hospitals

1mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • IT & Cybersecurity
    Healthcare
  • Shaker Heights

AI generated summary

  • You must be a current high school student with strong communication skills, attention to detail, client service abilities, reliable transportation, and proficiency in PCs and Microsoft Office.
  • You will assist in system design, support deployments, document workflows, troubleshoot issues, create reports, ensure system integrations, and maintain PHI standards.

Requirements

  • Current High School Student (Required)
  • Strong written and verbal communication skills. (Required proficiency)
  • Detail-oriented and organized, with good analytical and problem solving ability. (Required proficiency)
  • Notable client service, communication, and relationship building skills. (Required proficiency)
  • Ability to work in hospital clinical and office areas where patient safety and confidentiality are core values. (Required proficiency)
  • Reliable transportation and be flexible to work varying shifts. (Required proficiency)
  • Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, etc.). (Required proficiency)

Responsibilities

  • Assists with the design of system workflow in conjunction with clinical and business partners; workflows will focus on improved efficiencies, as well as incorporating quality initiatives.
  • Provides support and offers input as needed. Escalates issues appropriately.
  • Participates in change management activities to support successful system deployments and enhancements.
  • Assists other team members in ensuring good documentation standards; including the creation of functional design specifications.
  • Assists in the development of policies and procedures in collaboration with clinicians, business personnel, other team members, and IT manager.
  • Assists with the development and maintenance of system documentation.
  • Troubleshoots issues with vendor assistance, to resolution.
  • Supports/troubleshoots Hospital Information Systems inbound/outbound interfaces as appropriate.
  • Creates reports as needed and works problem tickets using ServiceNow or through the process designated.
  • Works with other application analysts to insure system integrations.
  • Utilizes and maintains appropriate change control procedures and standards.
  • Prepares detailed flowcharts/diagrams to assist with design decisions and problem analysis.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • For specific duties and responsibilities, refer to documentation provided by the department during orientation.
  • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

FAQs

What is the primary responsibility of the High School IT Intern?

The primary responsibility of the High School IT Intern is to provide IT services and support to enhance operational efficiencies, patient safety, and departmental workflow needs within a healthcare organization.

What are the educational qualifications required for this position?

The candidate must be a current high school student to be eligible for this internship.

Are there specific communication skills required for this role?

Yes, strong written and verbal communication skills are required for this role.

Will the intern be required to carry or lift items?

The intern may occasionally be required to lift or carry items up to 20 lbs, although this is categorized as rare.

How many hours will the intern typically need to work?

The intern should be flexible to work varying shifts, but specific hours may vary based on departmental needs.

Is prior experience in IT or healthcare necessary for this internship?

No prior experience is mentioned as a requirement, as this is an entry-level position designed for high school students to gain experience in an IT role within a healthcare organization.

What type of projects or tasks might the intern assist with?

The intern may assist with designing system workflows, creating documentation, troubleshooting issues, preparing reports, and supporting system deployments and enhancements.

Is transportation a requirement for this position?

Yes, reliable transportation is required, as the intern may need to travel to various hospital clinical and office areas.

What is the role of the intern in terms of patient confidentiality?

The intern must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for patients, following the UH Code of Conduct and relevant policies and procedures.

Will the intern be trained in specific health information systems?

Yes, the intern will receive training and support as needed to troubleshoot and resolve issues with Hospital Information Systems and related interfaces.

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University Hospitals

1-10
Employees

Mission & Purpose

Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.

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