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Hospitality Internship, Skyland Lodge

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Delaware North

1mo ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Hospitality & Retail
  • Elkton

AI generated summary

  • You must be pursuing a hospitality-related degree, have basic computer skills, eagerness to learn, leadership experience, and availability for days, evenings, holidays, and weekends.
  • You will greet guests, manage reservations, serve food and beverages, ensure cleanliness, communicate needs to teams, and assist with operational tasks and reporting throughout your shift.

Requirements

  • Currently pursuing a degree in hospitality, culinary, or a related field
  • Basic computer literacy
  • Eagerness to learn about the hospitality industry
  • Desire to grow personally and professionally
  • Leadership experience, either inside or outside of the classroom
  • Day shift
  • Evening shift
  • Holidays
  • Weekends

Responsibilities

  • Greet all guests with a smile and positive attitude
  • Check guests in and out in a timely manner
  • Take reservations efficiently
  • Review floor plan and reservation book daily; create seating chart
  • Greet guests and seats them at tables or in waiting areas
  • Maintain control of the seating and wait times
  • Prepare food and beverages to standard recipes or customized for guests
  • Maintain a calm demeanor to keep store operating to standard and to set a positive example for the shift team
  • Accurately and efficiently process cash and credit card transactions and maintain a company issued bank
  • Check each plate for proper presentation before serving to guests
  • Communicate guest needs and special requests to kitchen team members
  • Communicate kitchen needs and menu item availability to front of house team members
  • Thoroughly clean rooms and restrooms according to department procedures
  • Replenish supplies in room and bathroom per hotel procedures
  • Conduct final walk-arounds to assure that rooms meets hotel housekeeping standards
  • Inspect all guest rooms assigned and public outlets daily to ensure the quality assurance program is being followed
  • Complete the daily housekeeping report
  • Review and become familiar with all special instructions from the front desk
  • Work with Department Managers, Supervisors, and the Property General Manager on a variety of topics including labor cost management, supply cost management, and scheduling

FAQs

What is the pay rate for the Hospitality Internship?

The pay rate for the Hospitality Internship at Skyland Lodge is $17.75 per hour.

What kind of training will I receive during the internship?

As a Hospitality Intern, you will receive hands-on experience in various departments, including Front Office, Food and Beverage, and Housekeeping, along with training in customer service, operations management, and leadership development.

Is there an opportunity for benefits during the internship?

Interns receive a complimentary shift meal for local team members, employee discounts, and potential referral bonuses. Comprehensive benefits are available for eligible year-round positions at other Delaware North properties.

Will I have housing options while working at Skyland Lodge?

Yes, low-cost, recently updated dormitory housing is available for $100 per week, which includes utilities and Wi-Fi, as well as free daily meals.

What shifts will I be expected to work?

Interns will be expected to work day and evening shifts, including holidays and weekends.

What qualifications do I need to apply for this internship?

Applicants should be currently pursuing a degree in hospitality, culinary, or a related field, possess basic computer literacy, and have an eagerness to learn about the hospitality industry.

Are there opportunities for growth within this internship?

Yes, the internship offers training and development opportunities, including internal mobility and chances to work at other Delaware North locations nationwide.

What type of work can I expect to do as a Hospitality Intern?

As a Hospitality Intern, you will perform tasks such as greeting guests, managing reservations, preparing food and beverages, cleaning rooms, and assisting with general operations.

Is there a diverse environment at Skyland Lodge?

Yes, working at Skyland Lodge provides an inclusive environment where you can meet guests and fellow team members from around the globe.

What types of outdoor activities are available during my free time?

During your free time, you can explore over 500 miles of hiking trails, as well as participate in outdoor activities like camping, rock climbing, cycling, fishing, and horseback riding.

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Delaware North

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.