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Hospitality Internship, Skyland Lodge

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Delaware North

1mo ago

  • Internship
    Full-time
    Summer Internship
  • Hospitality & Retail
    Education & Teaching
  • Harrisonburg

AI generated summary

  • You must be pursuing a degree in hospitality or related field, have basic computer skills, eagerness to learn, leadership experience, and availability for days, evenings, weekends, and holidays.
  • You will greet guests, manage check-ins and reservations, maintain seating and wait times, prepare food, process transactions, clean rooms, and communicate between teams to ensure quality service.

Requirements

  • Currently pursuing a degree in hospitality, culinary, or a related field
  • Basic computer literacy
  • Eagerness to learn about the hospitality industry
  • Desire to grow personally and professionally
  • Leadership experience, either inside or outside of the classroom
  • Day shift
  • Evening shift
  • Holidays
  • Weekends

Responsibilities

  • Greet all guests with a smile and positive attitude
  • Check guests in and out in a timely manner
  • Take reservations efficiently
  • Review floor plan and reservation book daily; create seating chart
  • Greet guests and seats them at tables or in waiting areas
  • Maintain control of the seating and wait times
  • Prepare food and beverages to standard recipes or customized for guests
  • Maintain a calm demeanor to keep store operating to standard and to set a positive example for the shift team
  • Accurately and efficiently process cash and credit card transactions and maintain a company issued bank
  • Check each plate for proper presentation before serving to guests
  • Communicate guest needs and special requests to kitchen team members
  • Communicate kitchen needs and menu item availability to front of house team members
  • Thoroughly clean rooms and restrooms according to department procedures
  • Replenish supplies in room and bathroom per hotel procedures
  • Conduct final walk-arounds to assure that rooms meets hotel housekeeping standards
  • Inspect all guest rooms assigned and public outlets daily to ensure the quality assurance program is being followed
  • Complete the daily housekeeping report
  • Review and become familiar with all special instructions from the front desk
  • Work with Department Managers, Supervisors, and the Property General Manager on a variety of topics including labor cost management, supply cost management, and scheduling

FAQs

What is the pay rate for the Hospitality Internship at Skyland Lodge?

The pay rate for the Hospitality Internship is $17.75 per hour.

What kind of housing is available for interns?

Low-cost, recently updated dormitory housing is available for $100 per week, which includes utilities and Wi-Fi, along with free daily meals.

Are there opportunities for personal and professional growth during the internship?

Yes, the internship offers training and development with opportunities for internal mobility and growth, including the chance to work at other Delaware North locations nationwide.

What departments will I rotate through during the internship?

Interns will rotate through Front Office, Food and Beverage, and Housekeeping departments to gain a well-rounded understanding of both front and back-of-house functions.

Are meals provided for interns?

Yes, interns receive free meals during shifts, and local team members or those in employee housing can enjoy free daily meals.

What types of shifts can I expect to work?

Interns can expect to work day shifts, evening shifts, as well as on holidays and weekends.

Is there a requirement for a specific degree to apply for the internship?

Yes, applicants should be pursuing a degree in hospitality, culinary, or a related field.

Does the internship include any specific responsibilities?

Yes, interns will have various responsibilities including greeting guests, taking reservations, preparing food and beverages, maintaining cleanliness, and more across different departments.

What kind of skills can I expect to develop during this internship?

Interns will gain valuable skills in customer service, operations management, and leadership development.

Is there a referral bonus for current team members?

Yes, there is a referral bonus program where current team members can earn $200 for each eligible referral.

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Delaware North

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.