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Information Technology Intern

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Kimley-Horn

1mo ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    IT & Cybersecurity
  • Dallas

AI generated summary

  • You should be pursuing a degree in Information Systems, have customer service experience, know Windows 10 and Server 2016, install office equipment, and possess strong communication skills.
  • You will provide daily IT support, shadow analysts, collaborate with teams, troubleshoot issues, prioritize tasks, and ensure excellent service for internal clients at a national consulting firm.

Requirements

  • In the process of receiving Bachelors Degree in Information Systems or related fields
  • Previous experience in customer service
  • Understand Windows 10 and be able to configure and troubleshoot PC level problems
  • Knowledge of Windows Server 2016 Install and support enterprise applications
  • Ability to install new printers/copiers/plotters and other office equipment
  • Excellent communication, written, and customer service skills
  • High aptitude and willingness to learn new technologies
  • Efficiently working to solve problems and explain solutions

Responsibilities

  • Daily IT support of our office while shadowing IT Analysts
  • Work with both local and regional IT teams to deliver IT support services to a national consultant engineering firm
  • IT interns have a passion for technology, a business mindset, a customer service-oriented attitude, strong communication skills, a willingness to work with others
  • Prioritize, troubleshoot/resolve problems and follow-through with internal clients

FAQs

Is this an on-site or remote position?

This is not a remote position; it is an on-site role in the Dallas, TX office.

What kind of support will I provide as an IT Intern?

You will provide daily IT support while shadowing IT Analysts and will collaborate with both local and regional IT teams to deliver IT support services.

What qualifications do I need to apply for this internship?

You should be in the process of receiving a Bachelor's Degree in Information Systems or related fields, have previous customer service experience, and understand Windows 10.

Is previous experience in IT required for this position?

Previous IT experience is not explicitly required, but a strong interest in technology and a customer service background are important.

Are there any preferred qualifications for this internship?

Yes, preferred qualifications include experience with CAD/Engineering applications, certifications such as MCP or A+, Network+, or Cisco CCNA, and knowledge of mobile device configuration.

What skills are important for the IT Intern position?

Important skills for this role include excellent communication and customer service skills, a high aptitude for learning new technologies, and the ability to troubleshoot and resolve technical problems.

Will I receive training during my internship?

Yes, you will shadow IT Analysts and work closely with IT teams, providing opportunities to learn and gain practical experience.

How does Kimley-Horn support its employees?

Kimley-Horn prioritizes the success and growth of its employees through a supportive culture, a robust benefits package, and opportunities for development, contributing to high employee retention.

Are there any specific software or technologies I should be familiar with?

Familiarity with Windows 10, Office 365, Teams, OneDrive for Business, Exchange 365, Windows Server 2016, Active Directory, and networking fundamentals is beneficial.

How long has Kimley-Horn been recognized as one of the best companies to work for?

Kimley-Horn has been placed on the Fortune "100 Best Companies to Work" list for 17 years.

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Kimley-Horn

One of the nation's premier planning and design consulting firms.

Engineering & Construction
Industry
5001-10,000
Employees
1967
Founded Year

Mission & Purpose

Kimley-Horn is one of the nation’s premier planning and design consulting firms. With nearly 7,000 staff members in more than 100 offices across the U.S., we offer full services in a wide range of disciplines. Clients know us for the creativity of our solutions and the sense of urgency we bring to each and every project. We take a clients’-eye view of our work, planning and designing to accomplish the client’s goals in the most effective manner. A quality workplace is equally important to us, and the unique benefits we bring to our staff have been recognized by Fortune magazine (“100 Best Companies to Work For” and "100 Best Workplaces for Millennials"​) and Civil Engineering News (#1 “Best Civil Engineering Companies to Work For”).