FAQs
What is the primary responsibility of the Installation/Service Analyst Intern?
The primary responsibility is to provide technical support, system enhancements, and recommendations to improve operational efficiency and customer satisfaction for the Global Retail Customer Service and Operations organization.
What qualifications are required to apply for this internship?
Applicants must be currently enrolled as a full-time student at a U.S. college or university, pursuing a degree in Mechanical, Construction, Electrical, Computer Engineering, or similar, have a GPA of 3.0 or better, and be a U.S. citizen or have the legal right to work in the U.S.
What technical skills are preferred for this internship?
Technical proficiency in Word, Excel, PowerPoint, and other Microsoft products is preferred for this role.
What level of education should candidates currently be pursuing?
Candidates should currently be a sophomore or higher status in their degree program.
What tasks will the intern be responsible for in terms of technical support?
The intern will provide technical support for the Retail Services Field technician organization related to hardware, software, and Field support processes and systems.
Will the intern have opportunities to contribute to transformational activities?
Yes, the intern will contribute expertise and input for global transformational activities and projects for the Retail organization.
What are the expectations regarding response to Service Desk ticket requests?
The intern is expected to respond to Service Desk ticket requests to effectively service, document, and close tickets within a defined SLA.
What soft skills are valued in candidates for this internship?
Strong communication skills (verbal and written), the ability to learn quickly and independently, the capability to work effectively in a highly energetic environment, and demonstrated problem-solving skills are valued.
Is prior experience required for this internship position?
No prior experience is specified as a requirement, but demonstrated skills and abilities are preferred.
What is the work environment like for the Installation/Service Analyst Intern?
The work environment is expected to be highly energetic, requiring effective collaboration with various teams and individuals.