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Installation/Service Analyst Intern

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Johnson Controls

1mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Engineering
    IT & Cybersecurity
  • Indianapolis

AI generated summary

  • You must be a full-time sophomore+ student in engineering with a 3.0 GPA, tech-savvy in MS Office, have problem-solving skills, and be a U.S. citizen or authorized worker.
  • You will support retail operations by providing technical assistance, enhancing systems, improving processes, and responding to service desk tickets under established SLAs.

Requirements

  • Currently enrolled as a full-time student at a U.S. college or university
  • Pursuing a degree in Mechanical, Construction, Electrical, Computer Engineering or similar
  • Technical proficiency in Word, Excel, PowerPoint and other Microsoft products
  • Currently a sophomore or higher status
  • 3.0 or better GPA
  • U.S. citizen or legal right to work in the U.S.
  • Demonstrates an ability to learn quickly and independently.
  • Strong communication skills (verbal and written) preferred
  • Ability to work effectively in a highly energetic environment
  • Demonstrated problem solving skills required

Responsibilities

  • Establishing processes and building framework for global operational support for the Retail organization.
  • Provide technical support for Retail Services Field technician organization related to hardware, software and Field support processes and systems.
  • Be a subject matter expert on the configuration, enhancement, and support of the ServiceMax application.
  • Provide pro-active improvement recommendations for supported systems and processes to improve efficiency and profitability of the Field and Field support organizations.
  • Will contribute expertise and input for the Global transformational activities and projects for the Retail organization.
  • Respond to Service Desk ticket requests to effectively service, document, and close tickets within a defined SLA.

FAQs

What is the primary responsibility of the Installation/Service Analyst Intern?

The primary responsibility is to provide technical support, system enhancements, and recommendations to improve operational efficiency and customer satisfaction for the Global Retail Customer Service and Operations organization.

What qualifications are required to apply for this internship?

Applicants must be currently enrolled as a full-time student at a U.S. college or university, pursuing a degree in Mechanical, Construction, Electrical, Computer Engineering, or similar, have a GPA of 3.0 or better, and be a U.S. citizen or have the legal right to work in the U.S.

What technical skills are preferred for this internship?

Technical proficiency in Word, Excel, PowerPoint, and other Microsoft products is preferred for this role.

What level of education should candidates currently be pursuing?

Candidates should currently be a sophomore or higher status in their degree program.

What tasks will the intern be responsible for in terms of technical support?

The intern will provide technical support for the Retail Services Field technician organization related to hardware, software, and Field support processes and systems.

Will the intern have opportunities to contribute to transformational activities?

Yes, the intern will contribute expertise and input for global transformational activities and projects for the Retail organization.

What are the expectations regarding response to Service Desk ticket requests?

The intern is expected to respond to Service Desk ticket requests to effectively service, document, and close tickets within a defined SLA.

What soft skills are valued in candidates for this internship?

Strong communication skills (verbal and written), the ability to learn quickly and independently, the capability to work effectively in a highly energetic environment, and demonstrated problem-solving skills are valued.

Is prior experience required for this internship position?

No prior experience is specified as a requirement, but demonstrated skills and abilities are preferred.

What is the work environment like for the Installation/Service Analyst Intern?

The work environment is expected to be highly energetic, requiring effective collaboration with various teams and individuals.

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Johnson Controls

Government
Industry
10,001+
Employees
1885
Founded Year

Mission & Purpose

At Johnson Controls (NYSE:JCI) we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. With a history of more than 135 years of innovation, Johnson Controls delivers the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, manufacturing and beyond through its comprehensive digital offering OpenBlue. With a global team of 100,000 experts in more than 150 countries, Johnson Controls offers the world`s largest portfolio of building technology, software as well as service solutions with some of the most trusted names in the industry.