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Intern, Airport Customer Service (ACS) Field Support Strategy and Analytics (Summer 2025)

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Delta Air Lines

2mo ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Business, Operations & Strategy
  • Atlanta

AI generated summary

  • You should be an undergraduate pursuing a related degree, skilled in communication and organization, familiar with data analysis tools, and eager to learn about the airline industry.
  • You will analyze performance, manage projects, collaborate with stakeholders, collect data, improve processes, and recommend customer service enhancements.

Requirements

  • Undergraduate students in pursuit of a bachelor’s degree in Industrial Engineering, Business Administration, Analytics, Statistics, Economics, Hospitality, or similar in a 4-year degree program
  • Students must be enrolled in an accredited institution during the duration of the program to participate
  • Must be able to present themselves professionally and effectively communicate with various levels of leadership.
  • Team oriented and supportive of continuous improvement methodologies.
  • Strong organizational, project management, and verbal/written communication skills
  • Proficiency in Microsoft Office Suite, including Excel and PowerPoint
  • Willingness/ability to learn new skills.
  • Embraces diverse people, thinking and styles.
  • Consistently makes safety and security, of self and others, the priority.
  • Familiarity with data analysis and/or experience in some of the following: SQL, SAS, Python, R, Tableau, Microsoft Power Apps
  • Comfortable working in group and individual settings
  • Track record of seeking leadership roles including student and community organizations
  • Ability to digest large amounts of data and information and succinctly explain what can be learned from the data and how it can support decision making
  • Ability to develop effective presentations that help explain the background, analysis, results, and recommendations to leaders in an efficient and effective manner
  • Desire to learn leadership techniques and best practices in problem solving and conflict resolution to enable innovation and progress on difficult to solve challenges of our customers
  • Desire to learn more about the airline industry and interest in Delta as a company

Responsibilities

  • Measure and analyze current performance
  • Implement project management skills and practices
  • Work across business units with various stakeholders in a professional setting
  • Provide process engineering and/or internal consulting services
  • Participate in data collection efforts for projects that impact cross-functional departments
  • Identify and implement improvements to existing processes to increase efficiency, productivity, and performance
  • Recommend ideas for new ways to provide optimal customer service and evaluate impact of proposed operational changes

FAQs

What is the duration of the internship?

The internship will last for 12 weeks, starting on May 12th, 2025, and ending on August 1st, 2025.

Where is the internship located?

The internship will be located at the Delta Air Lines Headquarters in Atlanta, Georgia.

Are interns eligible for a housing stipend?

Yes, students who reside 50 miles or more from Headquarters are eligible for a housing stipend.

What type of projects will interns work on?

Interns will work on multiple projects related to customer experience, data analysis, performance measurement, process improvement, and strategic recommendations.

What academic background is preferred for applicants?

The preferred academic background includes undergraduate students pursuing a degree in Industrial Engineering, Business Administration, Analytics, Statistics, Economics, Hospitality, or similar fields.

Are there any specific technical skills required?

Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, is a minimum requirement. Familiarity with data analysis tools such as SQL, SAS, Python, R, Tableau, and Microsoft Power Apps is preferred.

How important is teamwork in this internship?

Teamwork is essential, as interns will collaborate with a team of Customer Experience professionals and work across various business units with different stakeholders.

Will interns have the opportunity to present their work?

Yes, interns will complete a larger project that will be presented to Leadership at the end of the semester.

What qualities or skills will give applicants a competitive edge?

A competitive edge will come from familiarity with data analysis, leadership experience, ability to analyze large data sets, effective communication skills for presentations, and a desire to learn about the airline industry and leadership techniques.

Is professional communication emphasized in this role?

Yes, the role requires effective communication with various levels of leadership and a professional presentation of ideas and findings.

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Delta Air Lines

Keep Climbing

Transportation
Industry
10,001+
Employees
1925
Founded Year

Mission & Purpose

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

Benefits

  • Travel & Perks

    Employees and eligible travel partners can explore amazing destinations anywhere Delta flies through our worldwide pass travel privileges, discounted Delta Vacations perks and reduced fares on other airlines.

  • Compensation & Benefits

    We are proud to offer our employees an appealing total compensation and benefits package including competitive base pay, profit sharing, 401(k) contributions and health and wellbeing programs.

  • Growth & Development

    Delta is a great place to develop, both personally and professionally. We offer employees both upward and global mobility, access to business resource groups, online learning, mentorship programs and more!

  • Transparent Leadership

    Our leaders provide frequent and candid updates on the state of the business through town halls, quarterly earnings calls, Leadership Engagement Series and our CEO’s social media feeds.

  • Delta Wellbeing

    Employees are encouraged to put their health and wellbeing first. Our Delta Wellbeing program provides holistic resources to support physical and mental health, financial resiliency and work/life responsibilities.

  • Safety

    At Delta, the safety of our people, as well as our customers, is our most important priority. We foster a proactive safety culture where everyone is accountable and empowered to act.