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Intern, Airport Customer Service (ACS) Field Support Strategy and Analytics (Summer 2025)

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Delta Air Lines

2mo ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Business, Operations & Strategy
  • Atlanta

AI generated summary

  • You must be an enrolled undergraduate in a relevant field, possess strong communication and organizational skills, be team-oriented, and proficient in Microsoft Office, with a focus on safety.
  • You will analyze performance, implement project management practices, collaborate with stakeholders, gather data, improve processes, and recommend enhancements for optimal customer service.

Requirements

  • Undergraduate students in pursuit of a bachelor’s degree in Industrial Engineering, Business Administration, Analytics, Statistics, Economics, Hospitality, or similar in a 4-year degree program
  • Students must be enrolled in an accredited institution during the duration of the program to participate
  • Must be able to present themselves professionally and effectively communicate with various levels of leadership
  • Team oriented and supportive of continuous improvement methodologies
  • Strong organizational, project management, and verbal/written communication skills
  • Proficiency in Microsoft Office Suite, including Excel and PowerPoint
  • Willingness/ability to learn new skills
  • Embraces diverse people, thinking and styles
  • Consistently makes safety and security, of self and others, the priority

Responsibilities

  • Measure and analyze current performance
  • Implement project management skills and practices
  • Work across business units with various stakeholders in a professional setting
  • Provide process engineering and/or internal consulting services
  • Participate in data collection efforts for projects that impact cross-functional departments
  • Identify and implement improvements to existing processes to increase efficiency, productivity, and performance
  • Recommend ideas for new ways to provide optimal customer service and evaluate impact of proposed operational changes

FAQs

What is the duration of the internship?

The internship will last for 12 weeks, from May 12th, 2025, to August 1st, 2025.

Where will the internship take place?

The internship will be located at the Delta Air Lines Headquarters in Atlanta, Georgia.

What academic qualifications are required to apply for this internship?

Applicants must be undergraduate students pursuing a bachelor’s degree in Industrial Engineering, Business Administration, Analytics, Statistics, Economics, Hospitality, or a similar field.

Are students from any accredited institution eligible to apply?

Yes, students must be enrolled in an accredited institution during the duration of the program to participate.

What skills do I need to succeed in this internship?

Key skills include project management, strong organizational abilities, verbal and written communication skills, and proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.

Is experience in data analysis required for this internship?

While not required, familiarity with data analysis tools such as SQL, SAS, Python, R, Tableau, or Microsoft Power Apps is preferred.

Are there any benefits or stipends provided to interns?

Yes, students who reside 50 miles or more from Headquarters are eligible for a housing stipend.

Will I have the opportunity to work on individual and group projects?

Yes, interns will work on individual duties as well as collaborate on larger projects with a team of Customer Experience professionals.

Who will I be presenting my project to at the end of the internship?

Interns will present their projects to leadership at Delta Air Lines.

Is it necessary to have prior experience in the airline industry to apply?

No, but a desire to learn about the airline industry and interest in Delta as a company is encouraged.

Will I have the chance to develop leadership skills during the internship?

Yes, there is a desire to learn leadership techniques, best practices in problem solving, and conflict resolution as part of the internship experience.

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Delta Air Lines

Keep Climbing

Transportation
Industry
10,001+
Employees
1925
Founded Year

Mission & Purpose

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

Benefits

  • Travel & Perks

    Employees and eligible travel partners can explore amazing destinations anywhere Delta flies through our worldwide pass travel privileges, discounted Delta Vacations perks and reduced fares on other airlines.

  • Compensation & Benefits

    We are proud to offer our employees an appealing total compensation and benefits package including competitive base pay, profit sharing, 401(k) contributions and health and wellbeing programs.

  • Growth & Development

    Delta is a great place to develop, both personally and professionally. We offer employees both upward and global mobility, access to business resource groups, online learning, mentorship programs and more!

  • Transparent Leadership

    Our leaders provide frequent and candid updates on the state of the business through town halls, quarterly earnings calls, Leadership Engagement Series and our CEO’s social media feeds.

  • Delta Wellbeing

    Employees are encouraged to put their health and wellbeing first. Our Delta Wellbeing program provides holistic resources to support physical and mental health, financial resiliency and work/life responsibilities.

  • Safety

    At Delta, the safety of our people, as well as our customers, is our most important priority. We foster a proactive safety culture where everyone is accountable and empowered to act.