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Internship

Intern Learning & Development EMEA (Duration: 12 months, Start Date: May 2024)

🚀 Off-cycle Internship

London

AI generated summary

  • You must demonstrate Wyndham's Count on Me! Service Culture, have hospitality qualifications/experience, strong communication skills, IT literacy, and be fluent in English.
  • You will coordinate training programs, plan schedules, analyze evaluations, administer course content, communicate training offerings, update on-boarding content, participate in HR projects, and support employee engagement initiatives.

Off-cycle Internship

Hospitality & Retail, People, HR & AdministrationLondon

Description

  • This individual will coordinate the facilitation of training programmes to the franchised and managed hotel community as well as Wyndham Hotels & Resorts team members. They will be responsible for supporting the EMEA Learning & Development Team in planning the annual EMEA Training Calendar, adapting courses, identifying learning and operational needs, coordinating course delivery, and utilising the Wyndham Hotels & Resorts Learning Management System (LMS). They will have the task of ensuring that franchisees, managed properties and their teams have the necessary tools and know-how to use them as well as working within our brand standards and systems with the goal of maximising revenue, brand engagement, quality assurance and guest satisfaction.

Requirements

  • Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Hotels & Resorts’ Count on Me! Service Culture to Be Responsive, Be Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind.
  • Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.
  • Communication
  • Administration
  • Planning and organisation
  • Presentation skills
  • Relationship building
  • Energy
  • Service orientation
  • Motivation
  • Flexibility
  • Ability to work independently and in a team
  • Cultural awareness
  • Customer service
  • Experience and qualifications:
  • Professional qualification (or studying towards) in a hospitality related field.
  • Experience in facilitating and presenting various topics.
  • Deep understanding of the training cycle and the learning environment.
  • Fluency in both verbal and written English; a second language would be useful.
  • IT literacy is essential.
  • Proficient in the use of Microsoft Office programmes including Excel, Word, PowerPoint and Teams.

Education requirements

Currently Studying

Area of Responsibilities

Hospitality & Retail
People, HR & Administration

Responsibilities

  • Coordinate the delivery of the Training Programme:
  • To coordinate the delivery of Wyndham Hotels & Resorts training courses and programmes throughout the EMEA division. Training courses will be part of a cycle of long-term development and continuous learning for the WHR value proposition, culture and performance of the hotel properties.
  • Programme planning:
  • To support the corporate training plan for the EMEA division in line with the Regional/ Global Learning & Development Strategic Plan. The planning to deliver timely and relevant programmes will support the franchisees, managed hotel brands and their teams at each stage within the hotel’s life cycle including pre-opening, opening, programme launches and initiatives, hiring, performance management, revenue optimisation and quality assurance. This will require close liaison with the EMEA Learning & Development Team and leaders of the key functions in the business to ensure that all functional requirements are met.
  • Scheduling and supporting Zoom sessions for corporate audience.
  • Analysing evaluations from training sessions and communicating this information as appropriate.
  • Course content and Learning Management System (LMS) administration:
  • To contribute to the appropriate design, adaptation and/ or creation of course content for the division, for example by setting up programmes, and adding classes and dates in the LMS. This may include Instructor Led content, electronically designed (e-Learning) solutions and any necessary in-country variations based on culture or legislation. They will maintain a direct link with the Global Wyndham University team to ensure continuity and alignment.
  • LinkedIn Learning
  • L&D administration and communications:
  • Communicating training offerings to relevant stakeholders, and managing registrations and completions
  • Maintaining, analysing and updating the corporate team member training calendar and training records in LMS
  • Liaising with the L&D team on training schedules
  • Reporting on all LinkedIn Learning for weekly, monthly, and annual reports and dashboards
  • Collecting ideas for live trainings, liaising with the department heads/ trainersand coordinating the technical set up and registrations
  • Supporting on-boarding of corporate team members
  • HR projects:
  • Responsible for updating the Learning & Development on-boarding content of all corporate team members
  • Internship Group Project: all Interns will be involved in a business-critical project during their internship
  • Taking part in HR/ Talent projects related to the HR growth in the EMEA division e.g. Recognition & Engagement, CSR, On-boarding, Recruitment & Selection
  • Support the employee engagement committee in organising activities/ initiatives under 3 pillars: People, Community and Sustainability
  • Complexity:
  • This individual will contribute to the successful delivery of the EMEA training commitments and programme. They will have broad liaison throughout the organisation with all functions and will build positive relationships with key representatives within the franchised and managed community as well as with their functional colleagues in EMEA and the broader Global Learning & Development Community
  • Scope and financial responsibility:
  • This individual will act as a representative and ambassador for the organisation and its brands to support the EMEA Learning & Development team. The role holder will have responsibility for budget compliance and management of training courses and personal expenses.

Details

Work type

Full time

Work mode

office

Location

London