Intern - Premium Solutions & Recovery (Summer 2024)

United Airlines

Sep 25, 2023

Applications are closed

Internship
Full-time
Off-cycle Internship
Business, Operations & Strategy
Chicago

Requirements

Current undergraduate student graduating in Dec. 2023 or Spring 2024, demonstrating strong academic performance
Track record of outstanding analytical and problem-solving skills
Strong verbal and written communication skills and the ability to work well with others
Able to adapt to a fast-paced and rapidly changing environment
Ability to apply quantitative skills and discernment to airline industry
Strong customer service mindset
Willingness to help with additional work/projects as assigned
Position is based in Chicago, IL - must be able to relocate for internship duration
Start dates in May or June 2023
Must be legally authorized to work in the United States for any employer without sponsorship now and in the future
Successful completion of interview required to meet job qualifications
Reliable, punctual attendance is a crucial function of the position

Responsibilities

The Premium Solutions & Recovery Management Internship Program offers an outstanding opportunity to work on high level projects that create process improvements, enhance the customer experience and help drive efficiencies within the teams.
Customer Solutions & Hotel/Transportation Operations teams – Serve as advocates for our customers, inflight and flight ops teams in the NOC. Assists with diversions, irrop rebooking, customer compensation, policy support to stations, and secures needed crew hotels and transportation.
Global Customer Solutions, Social Care teams & Customer Communication teams – Work to resolve issues before, during and after they occur, provide customer outreach, sends messaging via digital channels, and monitors social conversations in real-time for potential engagements.
Premium Services Ops – works to ensure a positive premium amenity experience from our United lounges to our Global services program, and our tarmac transportation program.
This internship offers students an opportunity to work on high-visibility cross-functional teams. United's ability to provide a seamless experience during all aspects of customer journey during operational or service disruptions is critical to our overall customer experience and the efficiency in which we operate. As a result, the Premium Solutions and Recovery teams work as advocates to support our customers and colleagues when the overall customer experience is disrupted. The intern will also develop analytical skills around customer support, operational recovery, and internal/external customer experience.
Additionally, the intern will serve as an internal consultant providing business analyses on various critical initiatives as well as communicating ideas to senior leadership, such as:
Analyzing current processes and looking for opportunities to increase team efficiencies
Look for ways to leverage technology and/or automation to drive improvements
Evaluate potential reporting metrics to quantify impact of teams
A mentor is assigned to each individual for personalized assistance and development.
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

United Airlines

Good Leads The Way.

Automotive

Industry

10,001+

Employees

1926

Founded Year

Mission & Purpose

This is the story of airline that leads the industry from ground to clouds. Our global cast of over 90,000+ hero characters are each on a journey to be a force for good for our customers, the planet and each other. Come be part of this story, we’re hiring 15,000 people in 2023.