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Intern - Student Information Systems Team (Immediate Opening)

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IDEA Public Schools

2mo ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    IT & Cybersecurity
  • Austin

AI generated summary

  • You must be a college student with a GPA of 2.5+, organized, reliable, tech-savvy, great with communication, and ready for a virtual role. Preference for IDEA alumni.
  • You will support departments, manage tickets, analyze data, assist with technology setup, and provide administrative and event support, ensuring excellent customer service and project execution.

Requirements

  • Must be currently enrolled in college (Spring 2025) and completed a minimum of 1 academic semester with a cumulative GPA or 2.5 or higher
  • Preference given to graduates of IDEA Public Schools (not a requirement to be an IDEA alumni)
  • Reliable, organized, punctual, meet deadlines, and demonstrate initiative
  • Follow through on tasks from beginning to completion
  • Open to observation and feedback
  • Highly proficient with the use of computer, web and mobile technology
  • Able to work independently in a virtual environment
  • Strong customer service, business partnership, customer service mindset, can-do attitude
  • Excellent written and verbal communication skills (clear, personable, and enthusiastic)
  • Ability to work extended workdays to support business needs

Responsibilities

  • Provide professional support to assigned district department and hiring manager
  • Set professional development goals, receive feedback on progress, and make necessary changes to reach maximum career potential
  • Manage multiple responsibilities with changing deliverables
  • Provide excellent customer service and partnership with all internal and external stakeholders
  • Respond to Help Desk support tickets in a timely manner and with strong customer satisfaction ratings
  • Enter data to support data accuracy and processing across various systems and platforms
  • Analyze data and create reports to drive decision-making
  • Effectively and efficiently complete projects or support execution of projects across their lifecycle
  • Set up and track student and staff technology
  • Provide administrative, logistical, operational, and event support
  • Other duties as assigned

FAQs

What is the role mission of the Information Systems & Technology team?

The role mission is to manage data security, information systems, instructional technology, research and analysis, software development, project management, and technology operations, while focusing on customer service and industry project management standards.

What type of experience will Summer Interns gain in this position?

Summer Interns will have the opportunity to manage and execute projects alongside district leaders, receive guided project management feedback, and build transferable skills for their collegiate and professional careers.

What are the main responsibilities of the intern in this role?

Intern responsibilities include providing professional support to assigned departments, managing multiple tasks, responding to Help Desk tickets, maintaining data accuracy, analyzing data, supporting project execution, and providing administrative and logistical support.

What are the education requirements for this internship?

Candidates must be currently enrolled in college (Spring 2025) and have completed at least one academic semester with a cumulative GPA of 2.5 or higher.

Is there a preference for graduates of any particular schools?

Yes, preference is given to graduates of IDEA Public Schools, although it is not a requirement to be an IDEA alumni.

What skills are desired for a strong candidate?

Desired skills include being reliable, organized, punctual, demonstrating initiative, having strong customer service skills, and proficiency in computer and mobile technology, along with excellent communication abilities.

How long is the internship program?

The internship program is a 9-week commitment.

Where is the internship located?

The internship is remote but candidates must be located in a Texas region, with preference given to applicants in the Rio Grande Valley, San Antonio, Tarrant County (Fort Worth), Austin, and El Paso.

What is the compensation for this position?

The compensation for this position is $11.00 per hour.

What are the expected working hours for this internship?

The expected working hours are Monday to Friday, from 8:00 a.m. to 5:00 p.m.

Will the intern need to attend in-person events?

Some in-person support may be needed for a few available roles, even though the position is primarily remote.

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IDEA Public Schools

Education
Industry
10,001+
Employees
2001
Founded Year

Mission & Purpose

IDEA Public Schools believes that each and every child can go to college. Since 2000, IDEA Public Schools has grown from a small school with 150 students to one of the fastest-growing network of tuition-free, K-12 public charter schools in the United States. IDEA Public Schools boasts national rankings on The Washington Post and U.S. News & World Report’s top high schools lists. IDEA serves over 80,000 college-bound students in 143 schools across Texas, Louisiana, Florida, and Ohio and is on-track to maintain its legacy of sending 100% of its graduates to college.