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Internship Operations Agent

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TUI

Jan 11

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Logistics
  • Amsterdam

Requirements

  • Currently enrolled in a course in Tourism, Leisure and Hospitality or related;
  • You are willing to dedicate at least 3 months of your internship;
  • High level of English. Every other language is definitely a plus – especially Italian and German;
  • You enjoy working in a multinational environment and being part of a team;
  • You are flexible and do not mind working long days, early starts or weekends;
  • Motivation to learn and develop your career in the travel industry with geographical mobility;
  • Organized and with a high sense of responsibility;
  • Customer service attitude and passion for service excellence;
  • Microsoft office user;
  • The position will be subject to the right to work in the Netherlands.

Responsibilities

  • Operational assistance at Rotterdam, Amsterdam and Ijmuiden Ports; meet and greet passengers, liaise with provider staff at the port and ensure the smooth running of the operation;
  • Preparation of all documents and material required for operations within Shore Excursions and Turnaround departments (e. g. information for coach suppliers);
  • Working within a close team environment based in our office in Amsterdam;
  • Support the blocking of reservations.
  • Preparation of supplier invoices for payment;
  • Preparation of manifests, bookings and other relevant documents for cruise operations;
  • Support the operational teams by providing support with ad hoc duties during pre- and post-operations.

FAQs

Is this internship position paid?

The job description does not specify whether the internship is paid or unpaid. Please inquire directly for further details.

What is the duration of the internship?

You will need to dedicate at least 3 months to the internship.

Is prior experience required for this internship?

No prior experience is explicitly required, but enrollment in a relevant course in Tourism, Leisure, and Hospitality or related fields is necessary.

What languages do I need to know for this role?

A high level of English is required, and knowledge of other languages such as Italian or German is a plus.

Where will I work during the internship?

You will work onsite in the Amsterdam office and may assist at the ports in Rotterdam, Amsterdam, and Ijmuiden.

What kind of training will be provided during the internship?

You will have plenty of opportunities to improve your skills through training and guidance from experienced colleagues.

Are there opportunities for networking during the internship?

Yes, you will meet people from different departments, allowing you to expand your network.

Will I be required to work irregular hours?

Yes, you should be flexible and willing to work long days, early starts, or weekends as needed.

What qualities are you looking for in an ideal candidate?

We look for candidates who are organized, responsible, have a customer service attitude, enjoy teamwork, and are motivated to learn and develop their careers in the travel industry.

Is knowledge of Microsoft Office required?

Yes, being a Microsoft Office user is required for this internship position.

To shape tomorrow's travel we need the brightest minds today.

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

TUI Group is a multinational tourism and travel company based in Germany. They operate a diverse portfolio of travel brands, including tour operators, airlines, cruise lines, and hotels. TUI Group's core business involves offering a wide range of travel services, including package holidays, flights, accommodation, and other travel-related services. Their ultimate mission is to provide exceptional holiday experiences and make travel accessible and enjoyable for their customers. TUI Group's purpose is to create unforgettable moments, inspire exploration, and connect people through the joy of travel. They aim to be a trusted and reliable partner, offering quality and sustainable tourism experiences while contributing positively to the local communities and environments they operate in. TUI Group strives to be an innovative leader in the travel industry, continuously improving their services and embracing digital transformation to meet the evolving needs and preferences of travellers worldwide.

Culture & Values

  • Trusted

    Reliable, consistent quality

  • Unique

    Exclusive, designed around you

  • Inspiring

    Fresh, effortless

Benefits

  • Totally flexible ways of working

  • Pension scheme

  • Private Medical Cover

  • Health Insurance

  • Cycle to Work Scheme

  • Whole host of wellbeing focused activities as part of monthly Wellbeing Days

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