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IT Help Desk/End-User Support Specialist Intern — Summer 2025

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Gallup

11d ago

  • Internship
    Full-time
    Summer Internship
  • Software Engineering
    IT & Cybersecurity

AI generated summary

  • You must be enrolled in a relevant degree program, available full-time in Omaha for 12 weeks, have tech troubleshooting skills, and experience with Windows and Microsoft Office.
  • You will support Gallup users with technical issues, educate them on Windows and Mac environments, troubleshoot office technology, maintain network equipment, and monitor critical systems' uptime.

Requirements

  • Current enrollment in an associate or undergraduate school program at a college or university within a 250-mile radius of Omaha, Nebraska, and working toward a degree in computer science, computer engineering or a related field required; August 2025-May 2026 graduates preferred, will consider 2027 graduates
  • Availability to work 40 hours per week for 12 weeks during the summer in Omaha required; must be available to work Monday-Friday in our Omaha Riverfront office
  • Broad knowledge of networking, computer hardware and software applications and experience troubleshooting technical issues required
  • The ability to learn new processes and systems quickly and multitask while maintaining a customer-oriented focus required
  • Experience in a Windows user and server environment and experience supporting all Microsoft Office applications preferred; Apple Mac experience a plus
  • Eligibility to work in the United States is required; this position is not eligible for employment visa sponsorship

Responsibilities

  • - Ensuring that all Gallup users, including visiting associates, have world-class technical support to do their jobs perfectly.
  • - Building close relationships with Gallup associates and educating them in a Microsoft Windows end-user and server environment and in an Apple Mac environment.
  • - Supporting all office technology and equipment, including troubleshooting workstations and workstation software.
  • - Maintaining network equipment (e.g., file servers, routers and switches).
  • - Monitoring all critical business systems and applications for up-time and availability.

FAQs

What is the duration of the internship?

The internship will last for 12 weeks during the summer.

What are the working hours for this internship?

Interns are expected to work 40 hours per week, Monday through Friday.

Where is the internship located?

The internship is located in the Omaha Riverfront office.

What educational background is required for this position?

Applicants must be currently enrolled in an associate or undergraduate school program in computer science, computer engineering, or a related field.

Are there any specific graduation years that are preferred for this internship?

August 2025 to May 2026 graduates are preferred, but those graduating in 2027 will also be considered.

Is previous experience in IT support necessary for this role?

While previous experience is preferred, broad knowledge of networking, computer hardware, and troubleshooting technical issues is required.

What operating systems should candidates be familiar with?

Candidates should have experience with Windows user and server environments, and familiarity with Apple Mac environments is a plus.

Is visa sponsorship available for this internship?

No, this position is not eligible for employment visa sponsorship.

What is the pay range for this internship?

The internship pays between $18 to $20 per hour, depending on education and experience.

Will there be opportunities for part-time work during the school year?

Yes, there is potential to work up to 20 hours per week during the school year, depending on business demands.

Gallup

Analytics and advice that help leaders and organizations solve their most pressing problems.

Consulting
Industry
1001-5000
Employees
1935
Founded Year

Mission & Purpose

Gallup delivers analytics and advice to help leaders and organisations solve their most pressing problems. Combining more than 85 years of experience with its global reach, Gallup knows more about the attitudes and behaviours of employees, customers, students and citizens than any other organisation in the world.