IT Intern - 6 Months

L'occitane Group

Aug 10

Applications are closed

Internship
Full-time
Off-cycle Internship
London
Remote

Requirements

- Have strong communication and interpersonal skills with a customer focused attitude putting the end-user needs first
- Lead by example, and provide a strong and stable support to end users, and support the IT Officer and Senior IT Officer
- Have a good foundation, knowledge and experience of IT systems, processes and procedures
- Stay current with the latest technology advancements and a passion and willingness to learn
- Ability to handle multiple projects and prioritise tasks
- Strong organisational skills
- Ability to talk about technology in simple terms
- Able to work independently, be driven, motivated and take ownership and be responsible
- An excellent problem solver with strong analytical skills and attention to detail
- Demonstrates and acts as a role model for the companies group values and behaviours

Responsibilities

To be the main point of contact for all UK & Ireland business as usual topics, and provide 1st and 2nd line support to all stakeholders
To support on deliverables for key local projects for UK & Ireland (such as preparing hardware, on-site interventions, and preparations) as outlined by the Senior IT Officer
Support on admin responsibilities such as hardware maintenance, recycling of hardware adhering to WEEE standards, and recycling as part of our commitments to sustainability and re-use and recycling initiatives. As well as procurement and maintaining relationships with key suppliers
Provide on-site and remote support for the Company’s Hardware (Desktops, Laptops, ePOS systems, printers, servers, mobile phones)
Receive, manage, and record IT service desk incidents across multiple channels
Provide friendly and efficient 1st and 2nd line support to all users in the business, ensuring high levels of performance against SLA metrics
Ensure that adequate training materials are in place and up to date for all users. Escalate service requests to the global 2nd and 3rd line teams and solve local issues where possible
Installation, configuration, and support of software, hardware using Microsoft System Centre (MECM) and Microsoft Intune
Provide support for in-house and external software including: Microsoft Teams, Microsoft 365, Windows, Cegid, SharePoint, SAP, iOS, Adobe Suites
Ensure that all tasks comply with the group’s security policies
Any other duties as are within the scope, spirit and purpose of the job, as requested by the line manager or Head of Department

FAQs

What is the duration of the internship?

The internship is for a fixed term of 6 months.

How many hours per week will the intern be expected to work?

The intern will be expected to work 37.5 hours per week.

What locations will the IT Intern be expected to cover?

The IT Intern will support Retail, Warehouse, and Corporate locations across the UK and Ireland.

What type of support will the IT Intern provide?

The IT Intern will provide 1st and 2nd line technical support to end users, assist with IT service desk incidents, and support hardware and software installations.

Will the intern have to handle hardware maintenance?

Yes, the intern will be responsible for hardware maintenance, including repairs and recycling of obsolete equipment in compliance with WEEE standards.

What key software will the IT Intern be supporting?

The IT Intern will support software such as Microsoft Teams, Microsoft 365, Windows, Cegid, SharePoint, SAP, iOS, and Adobe Suites.

What qualities and skills are needed for this internship?

Candidates should have strong communication and interpersonal skills, a customer-focused attitude, organizational skills, problem-solving abilities, and a foundation in IT systems.

Is there any training provided during the internship?

Yes, training materials will be provided and updated for all users, and there will be opportunities for personal and professional growth.

What benefits does L'OCCITANE offer to interns?

Interns receive a generous staff discount, holiday allowance, birthday leave, and participate in social events, among other benefits.

Is L'OCCITANE an equal opportunity employer?

Yes, L'OCCITANE is an equal opportunities employer committed to diversity and inclusion in the workplace.

L'occitane Group

We are an international Group of brands that create beauty experiences with respect for people and nature.

Retail & Consumer Goods

Industry

5001-10,000

Employees

1976

Founded Year

Mission & Purpose

The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets including 1,500 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Grown Alchemist. Innovative venture studio, OBRATORI and beauty tech start-up, DUOLAB, are also part of the Group. With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions in order to create a better and healthier planet. The mission statement of the Group is: with empowerment we positively impact people and regenerate nature.