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IT Intern - Remote

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Mayo Clinic

13d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    IT & Cybersecurity
  • Rochester
    Remote
  • 14d left

AI generated summary

  • You must be enrolled in a relevant degree program, eligible to work in the U.S. without sponsorship, and meet internship prerequisites for graduation.
  • You will assist with Call Center system support, troubleshoot issues, document resolutions in ServiceNow, and communicate effectively with users, working 32-40 hours/week within a flexible schedule.

Requirements

  • The incumbent must be enrolled in a bachelors, masters or graduate degree program from a college or university. Typically, this internship would occur after the student has taken most of the courses required by the degree program. Where applicable - the degree program must require an internship as a graduation requirement (or offer as a credit option).
  • Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorship now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Also, Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Responsibilities

  • The primary purpose of the Internship is to provide an intern with relevant field experiences in their chosen field of study. One or more mentors will be assigned to the intern to provide instruction, guidance and to assess performance. The intern is responsible for observing the functions and processes of the assigned work unit. In addition, the intern may be given selected work assignments to reinforce the learning experience, to assess the performance levels and to provide benefit to the work unit. The intern will be responsible for completing all internship-related assignments and reports for both Mayo and the participating educational facility. The duration and timing of the internship will be arranged with the intern.
  • This internship will involve assisting Mayo clinic with supporting our Call Center system. An understanding of troubleshooting computers and hardware, as well as network and internet connectivity will be helpful. The ability to following documentation and note problem resolution in our ticketing system (ServiceNow) is required. Candidates will need to be able to effectively communicate with users both verbally and in writing to resolve issues. A basic understanding of Microsoft Office and soft phones would be helpful. This internship will last one year and ideally starts at the beginning of June 2025. We have some flexibility around scheduled hours each workday to allow for some classes. The expectation is 32- 40 hours/week. Start and end times can be negotiated but need to fall within 7 AM – 6 PM CT; Monday through Friday. Once set a consistent schedule is expected.

FAQs

Is this internship remote?

Yes, this internship is remote.

What are the working hours for the internship?

The expected working hours are 32-40 hours per week, ideally scheduled between 7 AM and 6 PM CT, Monday through Friday.

What is the duration of the internship?

The internship will last for one year and ideally starts at the beginning of June 2025.

Is there a specific educational requirement for applicants?

Yes, candidates must be enrolled in a bachelor's, master's, or graduate degree program that requires an internship for graduation.

What is the hourly compensation for this position?

The position has a predetermined rate of $25.00 per hour.

Do interns need to have any specific technical skills?

Yes, a basic understanding of troubleshooting computers and hardware, network and internet connectivity, Microsoft Office, and soft phones are helpful.

Is there flexibility in the schedule for the internship?

Yes, there is some flexibility around scheduled hours each workday to accommodate classes, but a consistent schedule is expected once set.

Are there any benefits provided to interns?

No, this position is not eligible for benefits.

Will international applicants be considered for this internship?

No, Mayo Clinic does not sponsor employment for international applicants and does not participate in the F-1 STEM OPT extension program.

Who can I contact for more information about the internship?

You can contact the recruiter, Miranda Grabner, for more information about the internship.

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Mayo Clinic

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Mayo Clinic has expanded and changed in many ways, but our values remain true to the vision of our founders. Our primary value – The needs of the patient come first – guides our plans and decisions as we create the future of health care. Join us and you'll find a culture of teamwork, professionalism and mutual respect, and most importantly, a life-changing career. Mayo Clinic was founded in Rochester, Minnesota by brothers Dr. William James Mayo and Dr. Charles Horace Mayo. More than 100 years later, their vision continues to evolve around a single guiding value: "The needs of the patient come first." Today we are the largest integrated, not for-profit medical group practice in the world. We are recognized for high-quality patient care more than any other academic medical center in the nation. These endorsements are very gratifying, but also humbling. They remind us of the tradition that has been entrusted to each one of us, and the legacy of excellence that we uphold every day.