Large

Mayo Clinic has expanded and changed in many ways, but our values remain true to the vision of our founders. Our primary value – The needs of the patient come first – guides our plans and decisions as we create the future of health care. Join us and you'll find a culture of teamwork, professionalism and mutual respect, and most importantly, a life-changing career.

Mayo Clinic was founded in Rochester, Minnesota by brothers Dr. William James Mayo and Dr. Charles Horace Mayo. More than 100 years later, their vision continues to evolve around a single guiding value: "The needs of the patient come first." Today we are the largest integrated, not for-profit medical group practice in the world.

We are recognized for high-quality patient care more than any other academic medical center in the nation. These endorsements are very gratifying, but also humbling. They remind us of the tradition that has been entrusted to each one of us, and the legacy of excellence that we uphold every day.

Science & Healthcare

Mayo Clinic

You need strong organizational skills, experience in a medical environment, proficiency in scheduling software, and excellent communication abilities to coordinate orthopedic surgeries effectively.

You will coordinate and schedule surgical appointments, manage patient records, communicate with healthcare teams, and ensure all necessary details are confirmed for orthopedic procedures.

Jacksonville

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

Coordinates and supports scheduling of surgeries, in collaboration with surgical departments, external business representatives, surgeons, physician’s assistants and patients. Allocates surgical blocks in collaboration with various department operations administrators, surgeons, physician’s assistants, Clinic scheduling and desk personnel. Provides data and reports related to the house of surgery, as requested. Demonstrates initiative and proficient organizational skills, to perform a variety of duties in support of physicians, patients, administrators and the institution. Prioritizes work according to departmental demands. Performs duties independently and demonstrates good judgment in handling difficult or critical situations that may involve patients. Knowledgeable in project management, computer software applications, scheduling technology, internet/intranet communications and research; document preparation, storage, and retrieval, customer service and public relations.

Qualifications

Associate's degree required or two years of medical appointment scheduling experience in a healthcare facility or six months of internal Mayo Clinic experience in the hiring work unit.Proficiency in anatomy, physiology and medical terminology preferred. Must have clerical skills, proficiency in Microsoft Office Suite. Must demonstrate well-developed leadership and customer service skills. Must demonstrate superior written and verbal communication skills. Must possess strong conflict management skills and the ability to independently problem solve. Must possess sophisticated skill sets and experience in specific areas such as ever changing technology and business practices. For internal candidate consideration: Must have Millennium/PCO experience and exceptional computer skills and knowledge of multiple software systems. Must be comfortable with the latest office technologies.None.

Exemption Status

Nonexempt

Compensation Detail

17.63 - $23.67 / hour.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday normal business hours.

Weekend Schedule

No weekends.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Joy Kundrata

Surgical Scheduler - Orthopedics - Mayo Clinic

&lt;strong&gt;Why Mayo Clinic&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News &amp;amp; World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Coordinates and supports scheduling of surgeries, in collaboration with surgical departments, external business representatives, surgeons, physician’s assistants and patients. Allocates surgical blocks in collaboration with various department operations administrators, surgeons, physician’s assistants, Clinic scheduling and desk personnel. Provides data and reports related to the house of surgery, as requested. Demonstrates initiative and proficient organizational skills, to perform a variety of duties in support of physicians, patients, administrators and the institution. Prioritizes work according to departmental demands. Performs duties independently and demonstrates good judgment in handling difficult or critical situations that may involve patients. Knowledgeable in project management, computer software applications, scheduling technology, internet/intranet communications and research; document preparation, storage, and retrieval, customer service and public relations.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Associate's degree required or two years of medical appointment scheduling experience in a healthcare facility or six months of internal Mayo Clinic experience in the hiring work unit.Proficiency in anatomy, physiology and medical terminology preferred. Must have clerical skills, proficiency in Microsoft Office Suite. Must demonstrate well-developed leadership and customer service skills. Must demonstrate superior written and verbal communication skills. Must possess strong conflict management skills and the ability to independently problem solve. Must possess sophisticated skill sets and experience in specific areas such as ever changing technology and business practices. For internal candidate consideration: Must have Millennium/PCO experience and exceptional computer skills and knowledge of multiple software systems. Must be comfortable with the latest office technologies.None.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Exemption Status&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Nonexempt&lt;br&gt;&lt;br&gt;&lt;strong&gt;Compensation Detail&lt;br&gt;&lt;br&gt;&lt;/strong&gt;17.63 - $23.67 / hour.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Benefits Eligible&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Yes&lt;br&gt;&lt;br&gt;&lt;strong&gt;Schedule&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Full Time&lt;br&gt;&lt;br&gt;&lt;strong&gt;Hours/Pay Period&lt;br&gt;&lt;br&gt;&lt;/strong&gt;80&lt;br&gt;&lt;br&gt;&lt;strong&gt;Schedule Details&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Monday - Friday normal business hours.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Weekend Schedule&lt;br&gt;&lt;br&gt;&lt;/strong&gt;No weekends.&lt;br&gt;&lt;br&gt;&lt;strong&gt;International Assignment&lt;br&gt;&lt;br&gt;&lt;/strong&gt;No&lt;br&gt;&lt;br&gt;&lt;strong&gt;Site Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Affirmative Action and Equal Opportunity Employer&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Recruiter&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Joy Kundrata

Surgical Scheduler - Orthopedics

You need a degree in Computer Science/Engineering, 1-2 years of coding experience, knowledge of software development practices, Agile techniques, and cloud services, ideally with healthcare software.

You will design and build scalable back-end services, develop data-centric applications, automate tasks, troubleshoot issues, and collaborate with teams to enhance user experience and operational efficiency.

IT & Cybersecurity

Software Engineering

Rochester

Why Mayo Clinic:<ul><li>Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News &amp; World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.</li></ul>Responsibilities:This is a full time remote position in the United States.The Data and AI Integration Services section within Mayo Clinic Cloud Platform Services Division is seeking a highly motivated Software Engineer to join our team. In this role you will be part of a team responsible for operational excellence within our service lines and translating AI Factory products to practice, research, and IT teams to accelerate successful outcomes at optimized costs. Individuals with experience in AI/ML and demonstrated skill implementing scalable solutions on Google Cloud Platform are strongly desired.The Software Engineer will design and build back-end services that support our portfolio of data-centric clinical and analytic applications. These applications leverage cloud computing, big data, mobile, data science, data warehousing, machine learning using state of the art software development applications and frameworks. Our Software Engineers ensures that these cloud-based micro-services adhere to uptime and accuracy targets, are resilient, and scale as data volumes and traffic increase. They work closely with the data engineering, platform, and solutions teams to develop applications as required to benefit our practice and patients.<ul><li>Works closely with the Product Owners, Product Managers, Architects to translate requirements into code.</li><li>Developing services around data warehousing, big data, cloud computing, business intelligence, analytics and machine learning.</li><li>Develop solutions to scale product operational activities and improve user experience.</li><li>Participate in DevOps, Agile, continuous development and integration frameworks.</li><li>Programming in high-level languages such as Go, Python, Java etc.</li><li>Work on deployment automation/configuration management with tools including but not limited to ADO, Puppet, Chef or Ansible or Azure Pipelines, CloudFormation, Terraform following a DevOps model.</li><li>Automate repeatable tasks.</li><li>Ensure all appropriate documentation of processes and source code is created and maintained.</li><li>Communicate effectively with peers, leaders, and customers throughout the organization.</li><li>Participate in expert level troubleshooting and resolve problems through root cause analysis, data and system investigation.</li><li>Continues to build knowledge of the organization, processes and customers.</li><li>Performs a range of mainly straightforward assignments.</li><li>Uses prescribed guidelines or policies to analyze and resolve problems.</li><li>Receives a moderate level of guidance and direction.</li></ul>Qualifications:Bachelor's Degree in Computer Science/Engineering or related field; Or an Associates’ degree in Computer Science/Engineering or related field with an additional 2 years of experience as described below.<ul><li>Have working knowledge and experience of Software Engineering with a minimum of internships and a minimum of 1 yr. of experience, or 2 yrs of experience coding applications or services in a high-level language (C, C++, Golang, Java, C# etc.).</li><li>Demonstrated problem solving and time management skills.</li><li>Possesses strong technical aptitude for designing and implementing software solutions.</li><li>Experience with modern application development frameworks</li><li>Knowledge of professional software engineering practices &amp; best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.</li><li>Deep hands-on technical expertise, excellent verbal and written communication skills.</li><li>Experience with Agile software development techniques.</li></ul>Preferred Qualifications:<ul><li>Ability to use a wide variety of open-source technologies and cloud-based services.</li><li>Experience with Google and Azure cloud environments</li><li>Experience with machine learning algorithms, statistical methods, and software libraries (e.g. TensorFlow, PyTorch)</li><li>Experience with relational database, big data and data warehousing systems</li><li>Experience with ETL processes and data pipeline creation</li><li>Experience with data analysis, business intelligence products, and visualization tools (e.g. Tableau, Power BI, D3)</li><li>Experience with building high-performance, highly available and scalable distributed systems.</li><li>Experience developing software for healthcare related industries.</li></ul>Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorship now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Also, Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Why Mayo Clinic:Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.Responsibilities:This is a full time remote position in the United States.The Data and AI Integration Services section within Mayo Clinic Cloud Platform Services Division is seeking a highly motivated Software Engineer to join our team. In this role you will be part of a team responsible for operational excellence within our service lines and translating AI Factory products to practice, research, and IT teams to accelerate successful outcomes at optimized costs. Individuals with experience in AI/ML and demonstrated skill implementing scalable solutions on Google Cloud Platform are strongly desired.The Software Engineer will design and build back-end services that support our portfolio of data-centric clinical and analytic applications. These applications leverage cloud computing, big data, mobile, data science, data warehousing, machine learning using state of the art software development applications and frameworks. Our Software Engineers ensures that these cloud-based micro-services adhere to uptime and accuracy targets, are resilient, and scale as data volumes and traffic increase. They work closely with the data engineering, platform, and solutions teams to develop applications as required to benefit our practice and patients.Works closely with the Product Owners, Product Managers, Architects to translate requirements into code.Developing services around data warehousing, big data, cloud computing, business intelligence, analytics and machine learning.Develop solutions to scale product operational activities and improve user experience.Participate in DevOps, Agile, continuous development and integration frameworks.Programming in high-level languages such as Go, Python, Java etc.Work on deployment automation/configuration management with tools including but not limited to ADO, Puppet, Chef or Ansible or Azure Pipelines, CloudFormation, Terraform following a DevOps model.Automate repeatable tasks.Ensure all appropriate documentation of processes and source code is created and maintained.Communicate effectively with peers, leaders, and customers throughout the organization.Participate in expert level troubleshooting and resolve problems through root cause analysis, data and system investigation.Continues to build knowledge of the organization, processes and customers.Performs a range of mainly straightforward assignments.Uses prescribed guidelines or policies to analyze and resolve problems.Receives a moderate level of guidance and direction.Qualifications:Bachelor's Degree in Computer Science/Engineering or related field; Or an Associates’ degree in Computer Science/Engineering or related field with an additional 2 years of experience as described below.Have working knowledge and experience of Software Engineering with a minimum of internships and a minimum of 1 yr. of experience, or 2 yrs of experience coding applications or services in a high-level language (C, C++, Golang, Java, C# etc.).Demonstrated problem solving and time management skills.Possesses strong technical aptitude for designing and implementing software solutions.Experience with modern application development frameworksKnowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.Deep hands-on technical expertise, excellent verbal and written communication skills.Experience with Agile software development techniques.Preferred Qualifications:Ability to use a wide variety of open-source technologies and cloud-based services.Experience with Google and Azure cloud environmentsExperience with machine learning algorithms, statistical methods, and software libraries (e.g. TensorFlow, PyTorch)Experience with relational database, big data and data warehousing systemsExperience with ETL processes and data pipeline creationExperience with data analysis, business intelligence products, and visualization tools (e.g. Tableau, Power BI, D3)Experience with building high-performance, highly available and scalable distributed systems.Experience developing software for healthcare related industries.Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorship now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Also, Mayo Clinic does not participate in the F-1 STEM OPT extension program.

IT Software Engineer - Remote - Mayo Clinic

United States

<div>
 <div>
 Why Mayo Clinic 
 </div> 
 <div>
 Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News &amp; World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
 </div>
 
 Responsibilities
 
 This is a full time remote position in the United States. 
 The Data and AI Integration Services section within Mayo Clinic Cloud Platform Services Division is seeking a highly motivated Software Engineer to join our team. In this role you will be part of a team responsible for operational excellence within our service lines and translating AI Factory products to practice, research, and IT teams to accelerate successful outcomes at optimized costs. Individuals with experience in AI/ML and demonstrated skill implementing scalable solutions on Google Cloud Platform are strongly desired. 
 The Software Engineer will design and build back-end services that support our portfolio of data-centric clinical and analytic applications. These applications leverage cloud computing, big data, mobile, data science, data warehousing, machine learning using state of the art software development applications and frameworks. Our Software Engineers ensures that these cloud-based micro-services adhere to uptime and accuracy targets, are resilient, and scale as data volumes and traffic increase. They work closely with the data engineering, platform, and solutions teams to develop applications as required to benefit our practice and patients. 
 <ul> 
 <li>Works closely with the Product Owners, Product Managers, Architects to translate requirements into code.</li> 
 <li>Developing services around data warehousing, big data, cloud computing, business intelligence, analytics and machine learning.</li> 
 <li>Develop solutions to scale product operational activities and improve user experience.</li> 
 <li>Participate in DevOps, Agile, continuous development and integration frameworks.</li> 
 <li>Programming in high-level languages such as Go, Python, Java etc.</li> 
 <li>Work on deployment automation/configuration management with tools including but not limited to ADO, Puppet, Chef or Ansible or Azure Pipelines, CloudFormation, Terraform following a DevOps model.</li> 
 <li>Automate repeatable tasks.</li> 
 <li>Ensure all appropriate documentation of processes and source code is created and maintained.</li> 
 <li>Communicate effectively with peers, leaders, and customers throughout the organization.</li> 
 <li>Participate in expert level troubleshooting and resolve problems through root cause analysis, data and system investigation.</li> 
 <li>Continues to build knowledge of the organization, processes and customers.</li> 
 <li>Performs a range of mainly straightforward assignments.</li> 
 <li>Uses prescribed guidelines or policies to analyze and resolve problems.</li> 
 <li>Receives a moderate level of guidance and direction.</li>
 </ul>
 
 Qualifications
 
 Bachelor's Degree in Computer Science/Engineering or related field; Or an Associates’ degree in Computer Science/Engineering or related field with an additional 2 years of experience as described below. 
 <ul> 
 <li>Have working knowledge and experience of Software Engineering with a minimum of internships and a minimum of 1 yr. of experience, or 2 yrs of experience coding applications or services in a high-level language (C, C++, Golang, Java, C# etc.).</li> 
 <li>Demonstrated problem solving and time management skills.</li> 
 <li>Possesses strong technical aptitude for designing and implementing software solutions.</li> 
 <li>Experience with modern application development frameworks</li> 
 <li>Knowledge of professional software engineering practices &amp; best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.</li> 
 <li>Deep hands-on technical expertise, excellent verbal and written communication skills.</li> 
 <li>Experience with Agile software development techniques.</li> 
 </ul> 
 Preferred Qualifications: 
 <ul> 
 <li>Ability to use a wide variety of open-source technologies and cloud-based services.</li> 
 <li>Experience with Google and Azure cloud environments</li> 
 <li>Experience with machine learning algorithms, statistical methods, and software libraries (e.g. TensorFlow, PyTorch)</li> 
 <li>Experience with relational database, big data and data warehousing systems</li> 
 <li>Experience with ETL processes and data pipeline creation</li> 
 <li>Experience with data analysis, business intelligence products, and visualization tools (e.g. Tableau, Power BI, D3)</li> 
 <li>Experience with building high-performance, highly available and scalable distributed systems.</li> 
 <li>Experience developing software for healthcare related industries.</li> 
 </ul> 
 Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorship now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Also, Mayo Clinic does not participate in the F-1 STEM OPT extension program. Exemption Status
 
 Exempt
 
 Compensation Detail
 
 $93,204.80 - $137,030.40 / year
 
 Benefits Eligible
 
 Yes
 
 Schedule
 
 Full Time
 
 Hours/Pay Period
 
 80
 
 Schedule Details
 
 Monday - Friday; 8:00 am - 5:00 pm
 
 Weekend Schedule
 
 As needed
 
 International Assignment
 
 No
 
 Site Description
 
 <div>
 Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
 
 </div>
 <div>
 
 <div>
 Affirmative Action and Equal Opportunity Employer 
 </div>
 <div>
 As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
 
 </div>
 </div>
 
 Recruiter
 
 Miranda Grabner
</div>

IT Software Engineer - Remote

You need a high school diploma or GED, one year of customer service experience, problem-solving skills, and effective communication abilities. Healthcare experience and flexibility are preferred.

You will provide top-notch customer service, manage patient check-ins, verify information, assist with scheduling, ensure cleanliness, and respond to patient inquiries in a fast-paced environment.

Bachelors

Healthcare

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News &amp; World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed. Responsibilities The Patient Service Specialist plays an integral role in creating a premium customer service experience and guiding patients and visitors smoothly through their visits. The PSS facilitates patient visits through thorough and timely appointment arrival and scheduling processes. Conveys an impression which reflects favorably upon the public relations of the institution. Obtains or verifies patient demographics, medical insurance information, and processes patient appointment communications and related materials. This position requires direct patient contact; continuous face to face interaction with patients, visitors, physicians, nursing, and other clinical support staff; requires critical thinking skills with attention to detail. Requires the ability to prioritize daily tasks simultaneously within a fast paced, very changing work environment; must be adaptable and flexible within a strong team structure. Ability to understand logistics and how it can relate to your work area associated with the flow of patients throughout Mayo Clinic, including transportation of the patients within the campus with attention to standards of safety and security. Responsible for ensuring the cleanliness and safety of patient facing areas, engaging facilities, and housekeeping services as needed. Receives and responds to phone calls and electronic communications within the institution. Skillfully navigates through multiple electronic applications, devices, and medical equipment. Examples include but are not limited to electronic medical record, other electronic applications, iPad/tablets, and assisting patients in using appointment check-in Kiosks. Patient appointment scheduling may be required. Other job-related duties as assigned by leadership including training of new employees. Qualifications High school diploma or GED and one year of customer service experience required, such as administrative, physician's office, appointment scheduler or retail/service industry. Associate Degree preferred. Experience in a healthcare field preferred. Requires computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications. Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment.Problem solving, continuous improvement and team building skills required. Superior verbal and written communication skills are necessary. Successfully demonstrate the ability to work effectively in a fast-paced challenging work environment. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals with credibility and confidence. Ability to handle difficult situations and remain calm under stress; manage emotional situations, display empathy, and maintain positive communication during a rapidly changing/dynamic environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Able to apply service excellence skills and age-specific awareness as required for working directly with patients who may exhibit diverse needs. This requires ongoing maintenance of job-related skills/activities; individuals may also need to complete additional coursework upon hire. This role requires flexibility which may include cross-coverage and travel depending on location. Must be willing to adjust work schedules in response to department or clinical needs. Exemption Status Nonexempt Compensation Detail Education, experience and tenure may be considered along with internal equity when job offers are extended.; $17.00 - $20.69 / hour. Benefits Eligible Yes Hours/Pay Period 80 Schedule Details Rotating shifts Monday through Friday between the hours of 6AM to 6PM Weekend Schedule When Needed International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Affirmative Action and Equal Opportunity Employer As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available. Recruiter Tonya Calabro

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed. Responsibilities The Patient Service Specialist plays an integral role in creating a premium customer service experience and guiding patients and visitors smoothly through their visits. The PSS facilitates patient visits through thorough and timely appointment arrival and scheduling processes. Conveys an impression which reflects favorably upon the public relations of the institution. Obtains or verifies patient demographics, medical insurance information, and processes patient appointment communications and related materials. This position requires direct patient contact; continuous face to face interaction with patients, visitors, physicians, nursing, and other clinical support staff; requires critical thinking skills with attention to detail. Requires the ability to prioritize daily tasks simultaneously within a fast paced, very changing work environment; must be adaptable and flexible within a strong team structure. Ability to understand logistics and how it can relate to your work area associated with the flow of patients throughout Mayo Clinic, including transportation of the patients within the campus with attention to standards of safety and security. Responsible for ensuring the cleanliness and safety of patient facing areas, engaging facilities, and housekeeping services as needed. Receives and responds to phone calls and electronic communications within the institution. Skillfully navigates through multiple electronic applications, devices, and medical equipment. Examples include but are not limited to electronic medical record, other electronic applications, iPad/tablets, and assisting patients in using appointment check-in Kiosks. Patient appointment scheduling may be required. Other job-related duties as assigned by leadership including training of new employees. Qualifications High school diploma or GED and one year of customer service experience required, such as administrative, physician's office, appointment scheduler or retail/service industry. Associate Degree preferred. Experience in a healthcare field preferred. Requires computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications. Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment.Problem solving, continuous improvement and team building skills required. Superior verbal and written communication skills are necessary. Successfully demonstrate the ability to work effectively in a fast-paced challenging work environment. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals with credibility and confidence. Ability to handle difficult situations and remain calm under stress; manage emotional situations, display empathy, and maintain positive communication during a rapidly changing/dynamic environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Able to apply service excellence skills and age-specific awareness as required for working directly with patients who may exhibit diverse needs. This requires ongoing maintenance of job-related skills/activities; individuals may also need to complete additional coursework upon hire. This role requires flexibility which may include cross-coverage and travel depending on location. Must be willing to adjust work schedules in response to department or clinical needs. Exemption Status Nonexempt Compensation Detail Education, experience and tenure may be considered along with internal equity when job offers are extended.; $17.00 - $20.69 / hour. Benefits Eligible Yes Hours/Pay Period 80 Schedule Details Rotating shifts Monday through Friday between the hours of 6AM to 6PM Weekend Schedule When Needed International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Affirmative Action and Equal Opportunity Employer As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available. Recruiter Tonya Calabro

Patient Service Specialist - Mayo Clinic

Patient Service Specialist

You need a Master's in business/healthcare admin, 5 years in healthcare management, leadership skills, and excellent communication for a collaborative, multi-disciplinary role.

You will lead operations in Nephrology or Cardiovascular Surgery, enhance service quality, support physician leadership, and ensure financial oversight while addressing external healthcare issues.

People, HR & Administration

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News &amp; World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed. Responsibilities Two Operations Administrator positions are available: an opening for Nephrology &amp; Hypertension, and an opening for Cardiovascular Surgery. The administrator occupies a unique leadership role within the organization. One of the successes of Mayo has been the collegiality and mutual support demonstrated by physician and administrative leadership. This partnership brings together the clinical and managerial talents necessary to achieve the Mayo Clinic strategic and operating plan. The administrative and physician/scientist leadership roles cannot be separated. The purpose of the partnership is to: translate the institutional vision to meaningful and effective operational responses; bring an institutional perspective to daily decisions and to bring an operational perspective and experience back to the institution; see, initiate and organize opportunities to improve service and quality and to act as a catalyst for realizing these improvements; act as a facilitator, champion and generator of new ideas and a mediator on difficult issues; bring awareness of current external issues such as reimbursement, legislative, alternative delivery modes, etc.; assist physician/scientist and allied health staff in developing leadership, managerial skills and succession planning; have adequate knowledge and perspective of Mayo Clinic and business operations to know when and where to acquire additional input and expertise; provide financial oversight of department. The administrator may provide direct patient care, contingent upon maintaining appropriate licensure and competencies. Qualifications Master's degree in business, health care administration or related field required. Five years healthcare management or related industry experience to include people, projects or programs required. Operational experience must include demonstrated ability to work effectively and collaboratively in a multi-disciplinary environment with physician, scientist, educator, administrative, supervisory, and allied health staff. Must have demonstrated leadership competencies management (e.g. staff, change, complex issues) and operations. Excellent communication skills required. Exemption Status Exempt Compensation Detail $143,291 - $214,988 / year Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details M-F, business hours Weekend Schedule As needed International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Affirmative Action and Equal Opportunity Employer As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available. Recruiter Jessica Gartner

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed. Responsibilities Two Operations Administrator positions are available: an opening for Nephrology & Hypertension, and an opening for Cardiovascular Surgery. The administrator occupies a unique leadership role within the organization. One of the successes of Mayo has been the collegiality and mutual support demonstrated by physician and administrative leadership. This partnership brings together the clinical and managerial talents necessary to achieve the Mayo Clinic strategic and operating plan. The administrative and physician/scientist leadership roles cannot be separated. The purpose of the partnership is to: translate the institutional vision to meaningful and effective operational responses; bring an institutional perspective to daily decisions and to bring an operational perspective and experience back to the institution; see, initiate and organize opportunities to improve service and quality and to act as a catalyst for realizing these improvements; act as a facilitator, champion and generator of new ideas and a mediator on difficult issues; bring awareness of current external issues such as reimbursement, legislative, alternative delivery modes, etc.; assist physician/scientist and allied health staff in developing leadership, managerial skills and succession planning; have adequate knowledge and perspective of Mayo Clinic and business operations to know when and where to acquire additional input and expertise; provide financial oversight of department. The administrator may provide direct patient care, contingent upon maintaining appropriate licensure and competencies. Qualifications Master's degree in business, health care administration or related field required. Five years healthcare management or related industry experience to include people, projects or programs required. Operational experience must include demonstrated ability to work effectively and collaboratively in a multi-disciplinary environment with physician, scientist, educator, administrative, supervisory, and allied health staff. Must have demonstrated leadership competencies management (e.g. staff, change, complex issues) and operations. Excellent communication skills required. Exemption Status Exempt Compensation Detail $143,291 - $214,988 / year Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details M-F, business hours Weekend Schedule As needed International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Affirmative Action and Equal Opportunity Employer As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available. Recruiter Jessica Gartner

Operations Administrator - Mayo Clinic

&lt;strong&gt;Why Mayo Clinic&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News &amp;amp; World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Two Operations Administrator positions are available: an opening for Nephrology &amp;amp; Hypertension, and an opening for Cardiovascular Surgery.&lt;br&gt;&lt;br&gt;The administrator occupies a unique leadership role within the organization. One of the successes of Mayo has been the collegiality and mutual support demonstrated by physician and administrative leadership. This partnership brings together the clinical and managerial talents necessary to achieve the Mayo Clinic strategic and operating plan. The administrative and physician/scientist leadership roles cannot be separated. The purpose of the partnership is to: translate the institutional vision to meaningful and effective operational responses; bring an institutional perspective to daily decisions and to bring an operational perspective and experience back to the institution; see, initiate and organize opportunities to improve service and quality and to act as a catalyst for realizing these improvements; act as a facilitator, champion and generator of new ideas and a mediator on difficult issues; bring awareness of current external issues such as reimbursement, legislative, alternative delivery modes, etc.; assist physician/scientist and allied health staff in developing leadership, managerial skills and succession planning; have adequate knowledge and perspective of Mayo Clinic and business operations to know when and where to acquire additional input and expertise; provide financial oversight of department. The administrator may provide direct patient care, contingent upon maintaining appropriate licensure and competencies.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Master's degree in business, health care administration or related field required. Five years healthcare management or related industry experience to include people, projects or programs required. Operational experience must include demonstrated ability to work effectively and collaboratively in a multi-disciplinary environment with physician, scientist, educator, administrative, supervisory, and allied health staff. Must have demonstrated leadership competencies management (e.g. staff, change, complex issues) and operations. Excellent communication skills required.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Exemption Status&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Exempt&lt;br&gt;&lt;br&gt;&lt;strong&gt;Compensation Detail&lt;br&gt;&lt;br&gt;&lt;/strong&gt;$143,291 - $214,988 / year&lt;br&gt;&lt;br&gt;&lt;strong&gt;Benefits Eligible&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Yes&lt;br&gt;&lt;br&gt;&lt;strong&gt;Schedule&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Full Time&lt;br&gt;&lt;br&gt;&lt;strong&gt;Hours/Pay Period&lt;br&gt;&lt;br&gt;&lt;/strong&gt;80&lt;br&gt;&lt;br&gt;&lt;strong&gt;Schedule Details&lt;br&gt;&lt;br&gt;&lt;/strong&gt;M-F, business hours&lt;br&gt;&lt;br&gt;&lt;strong&gt;Weekend Schedule&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As needed&lt;br&gt;&lt;br&gt;&lt;strong&gt;International Assignment&lt;br&gt;&lt;br&gt;&lt;/strong&gt;No&lt;br&gt;&lt;br&gt;&lt;strong&gt;Site Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Affirmative Action and Equal Opportunity Employer&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Recruiter&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Jessica Gartner

Mayo Clinic

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