Logo of Huzzle

🚀 Internship

IT Support Center Intern

Logo of Ameritas

Ameritas

•

11d ago

🚀 Summer Internship

Lincoln

AI generated summary

  • The candidate must be actively enrolled in an IT degree program, able to commit to a year of work, available part-time during the school year and full-time during the summer, and have demonstrated experience in customer service with professional communication skills. Work hours will fall between 6:00am to 5:00pm (Central Time).
  • The IT Support Center Intern at Ameritas will handle incoming calls, provide assistance for basic technical issues, document and track incidents and service requests, and respond to service requests using the IT service management tool.

Summer Internship

Software Engineering•Lincoln

Description

  • Ameritas Life Insurance Corp is seeking an IT Support Center Intern to drive the business by providing IT support through phone/email/self-service for internal end users. This position will assist on password resets, printer and other network device issues, and lower severity IT access ticket requests. This position will combine a basic level understanding of IT and network concepts, with a strong orientation towards customer service, to provide end users a great experience and first call resolution to their issues. Hands-on support could occasionally be necessary, and other tasks will be assigned to meet team/company objectives.

Requirements

  • Must be actively enrolled in an IT degree program.
  • Must be able to commit to a full year of work.
  • Part-time during the school year (15-20 hours/week)
  • Full-time during the summer (30-40 hours/week)
  • Available work hours will fall between 6:00am to 5:00pm (Central Time).
  • Demonstrated experience in customer service with professional verbal and written communication skills.

Education requirements

Currently Studying
Bachelors

Area of Responsibilities

Software Engineering

Responsibilities

  • Answer calls and assist with lower-level support needs such as password resets, printer issues, and similar types of requests.
  • Perform less complex tasks in support of assigned projects and work orders.
  • Document, track, escalate and attain resolution of Incidents and service requests, using the corporate IT service management tool.
  • Respond to service requests in ITSM tool.

Details

Work type

Part time

Work mode

hybrid

Location

Lincoln