IT Support Intern

Apr 17

Applications are closed

Internship
Full-time
Off-cycle Internship
IT & Cybersecurity

Requirements

Partial or full completion of bachelor's degree in Computer Science or equivalent experience
Prior experience performing, or exposure to, user and application support
Prior experience with business applications as user or administrator
Proficient in Microsoft Office
Excellent verbal and written communications skills
Basic understanding of IT Security and Compliance

Responsibilities

Supports the Onboarding and Offboarding of C1 Resources
Fields incoming problem tickets escalated by the T1 Service Desk to resolve business application issues, provide access, and perform other application tasks in support of end users
Works with the Tier 1 Service Desk Team to respond to requests from business users.
Ensures proper categorization of ticket types, severities, resolutions, and root causes in the ticketing system
Learns appropriate software applications used and supported by the organization
Assist with analysis of results, make recommendations for support process improvement, and implement changes
Assists with evaluation of documented resolutions and analyze trends for ways to prevent future problems
Communicates common application issues and proposed solutions to key stakeholders, including management, development teams, end users, and unit leaders
Assists with user access reporting and monthly performance metric reports
Ability to remain engaged and productive while working in remote locations

C1

Elevating Connected Human Experiences

Technology

Industry

1001-5000

Employees

1993

Founded Year

Mission & Purpose

C1 is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams and our communities. More than 10,000 customers use C1 every day to help them build meaningful connections through innovative and secure experiences. Our NPS of 80, placing us in the World Class category for the fourth consecutive year, is a testament to our ability to provide customers with the highest level of customer satisfaction, responsiveness, and deep domain expertise. C1 collaborates with most of the Fortune 100 companies along with other key global industry partners to deliver solutions with a total lifecycle approach. C1 holds more than 5,600 technical certifications across thousands of engineers throughout North America, including three Customer Success Centers.