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IT Support Intern

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Infor

3d ago

  • Internship
    Full-time
    Off-cycle Internship
  • IT & Cybersecurity
  • Atlanta
    Remote

Requirements

  • PC skills with knowledge of various software applications used for testing, troubleshooting, call logging, product programming.
  • Experience providing customer service.
  • Knowledge in Windows Servers, Windows operating systems and hardware.
  • English communication skills including oral, written, presentation, and active listening.
  • Ability to work 40 hours per week throughout internship.
  • Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.
  • Preferred Qualifications:
  • Experience using Java.
  • Knowledge of relational databases (i.e., SQL server, Oracle, IBMi DB2, JDBC).
  • Experience with IBMi job management (i.e., Job descriptions, User profiles, Routing entries, Job queues, Subsystems, print queues, data queues).

Responsibilities

  • Responsible for appropriate referral to other support analysts and provide feedback to Development with guidance from mentor and liaises with other departments to ensure proper handling of customer issues.
  • Provide courteous customer service in an accurate and timely manner in accordance with existing procedures.
  • Develop application knowledge in specific product suite, technical environment, and technologies. 
  • Participate in special projects and takes on special assignments as needed.
  • Work on problems of moderate scope which are often varied and routine where analysis of situations or data requires a review of a variety of factors. Exercise judgment within defined procedures and practices to determine appropriate action. Apply learned techniques and contributes to analysis and investigation to solve problems.

Growing with your business - software that builds successful companies.

Technology
Industry
10,001+
Employees
2002
Founded Year

Mission & Purpose

As a global leader in business cloud software specialized by industry. Infor develops complete solutions for its focus industries, including industrial manufacturing, distribution, healthcare, food & beverage, automotive, aerospace & defense, hospitality, and high tech. Infor’s mission-critical enterprise applications and services are designed to deliver sustainable operational advantages with security and faster time to value. Over 60,000 organizations in more than 175 countries rely on Infor’s 17,500 employees to help them achieve their business goals.

Benefits

  • Valued

    Your managers and peers will need you in the team, and they will be working alongside you to support your professional and personal growth, challenge you, and have fun along the way.

  • Included

    However you show up at work, you will be respected for who you are with your uniqueness, and you will be encouraged to stay unique in your own special way.

  • Rewarded

    More than anything, we value your contribution, so you will be invited to spot problems and use your own special skills and techniques to solve them, adding value to the organization.

  • Recognized

    Your work will be aligned to your strengths, which will differentiate you from your teammates, so you’ll really get a chance to shine as a truly necessary part of the team.

  • Given opportunity

    You will be able to choose certain projects or get involved in stretch assignments to showcase your potential and make others aware of your next internal role.

  • Supported

    You can make us aware when you need help or need to step back to handle things that often call us away from our work. Our goal is to be flexible, caring, and generous.