Jo Malone, Christmas Team, Part Time

Brown Thomas Arnotts

Sep 12

Applications are closed

Internship
Full-time
Off-cycle Internship
Customer Relations
Hospitality & Retail
Galway

Requirements

- Passionate and enthusiastic about our brands
- Great communicator, you will be able to positively engage with our customers
- Flexibility to work across peak in the weeks leading up to Christmas
- Positive outlook and accommodating, can-do attitude
- Responsive to business needs, proactive to go above and beyond
- Previous retail, sales or customer service experience is desirable
- A passion and energy to provide inspirational, authentic and personalised customer service
- An approachable, friendly with a ‘can-do’ attitude
- Confidence in speaking to customers, get to know them and understand their needs to best cater to them
- Flexible availability across days/hours
- Proof of right to live and work in the country

Responsibilities

Deliver exceptional customer experience, building rapport and exceeding expectations
Leverage your communication skills and our exceptional product ranges and channels to meet customer needs
Contribute to daily and weekly store targets during our Peak Trading period
Support colleagues, working as part of a Team focused on creating a memorable customer experience
Educate customers as relevant to their need on product features and benefits
Adhere to all store/company retail housekeeping, health & safety and security standards
Make our stores peak ready by supporting the management team with visual merchandising changes and stock management
Follow Brand/store procedures when receiving, checking, unpacking deliveries, actioning stock movements, and following replenishment process
Keep up to date on company/store information by means of Workplace, team briefs, or any other forums the Brand utilises

FAQs

Is this a full-time position?

No, this is a part-time, temporary position specifically for the festive season.

What are the working hours for this role?

The role offers flexibility with a variety of rotas and contracts to accommodate different schedules during the peak period leading up to Christmas.

Do I need previous retail experience to apply?

Previous retail, sales, or customer service experience is desirable but not mandatory, as the company invests in the development of all employees.

What kind of training will I receive?

You will receive training to provide inspirational, authentic, and personalized customer service, and to become knowledgeable about the fragrance products.

Will I have the opportunity to work with a team?

Yes, you will be part of a high-performing and fun team focused on creating memorable customer experiences.

Is there an employee discount for staff?

Yes, all employees receive a range of options to purchase goods at discounted prices to enjoy the amazing products available.

Do I need to be flexible with my hours?

Yes, flexibility to work across peak days and hours in the weeks leading up to Christmas is required.

What should I bring to my interview?

You should bring proof of your right to live and work in the country, as well as discuss your availability and enthusiasm for the role during the interview.

How can I provide exceptional customer service in this role?

To provide exceptional customer service, you will need to build rapport with customers, understand their needs, and be proactive in exceeding their expectations.

Are there any incentives for employees?

Yes, the company offers a wide range of generous incentives to reward employees for their service during the festive season.

Brown Thomas Arnotts

Reinventing Retail

Retail & Consumer Goods

Industry

1001-5000

Employees

1843

Founded Year

Mission & Purpose

Brown Thomas Arnotts is Ireland's leading luxury fashion retailer. We're a retail world built on iconic firsts, famed for the creativity that touches our brands, buildings and experiences. We’re always challenging ourselves to make every experience more special and unique for our customers and our people. Supported by strong family foundations that inspire us to create something that lasts. Because we care about the tomorrow we’re carving out. Discover more about Brown Thomas Arnotts' Vision, Purpose & Values by visiting our Life page. Brown Thomas Established in 1849, Brown Thomas was from the outset, a name that is synonymous with luxury, integrity and beauty. Today the Brown Thomas ethos finds expression through its many departments, each individually designed with the very best retail experience in mind. There are five iconic Brown Thomas department stores in Dublin, Dundrum, Cork, Limerick and Galway and one BT2 branded fashion store in Blanchardstown Shopping Centre. Arnotts Arnotts is Ireland’s oldest and largest department store having opened its decorative, brass-clad doors way back in 1843 and since then has developed the premises into the 300,000 sq. foot store as it stands today. A reliable family favourite with both Irish and international visitors, Arnotts boasts a broad collection of designer brands in fashion, beauty, homewares and more. The store is also home to numerous restaurants, and an unparalleled range of in-store services. Named Best "Nation Store of the Year" at the Retail Excellence Awards Named "Retail of the the Year" at the Retail Excellence Awards