Louis Vuitton, Care Service Intern, Full Time

Brown Thomas Arnotts

Aug 22

Applications are closed

Internship
Full-time
Placement Program
Customer Relations
Hospitality & Retail
Dublin

Requirements

Be an Exceptional Technical Expert
Ensure quality issues/repairs are properly dealt with, in-line with lead-time targets
Maintain the integrity and accuracy of the “My repair” platform, leading the implementation and execution of inventories
Ensure immaculate organization of the Care Services and Repairs area, driving best-practice and developing new ideas with your manager
Ensure the lead time from Receipt to sending to our central repair centre located in France is respected and followed-up
Ensure full process and customs requirements for repairs and shipments to Paris Repair Centre are met with 100% accuracy to avoid additional delay
Demonstrate reactivity and accountability for products retrieval due to quality alert from quality department
Ensure regular communication with the stock team to ensure the correct management of defective exchanges
Ensure regular follow up with clients regarding their items or queries
Achieve individual and team objectives and be accountable for the Care Services results vs targets
Manage the aftersales client feedback with team members and mangers and create actions based on the feedback
Drive Commercial Performance, and Client Development in Care Services
Be the Ambassador and role model of your category – demonstrating an active, genuine passion and strong enthusiasm, by demonstrating pro-activity
Master a deep knowledge of your category, and be able to support with client situations
Approach Care Services as a Client relationship opportunity to deliver flawless Client experience
Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the store
Develop the highest Brand and product knowledge
Respect Louis Vuitton Brand standards in terms of grooming and behaviors
Follow the company’s policies and procedures

Responsibilities

Ensure quality issues/repairs are properly dealt with, in-line with lead-time targets
Maintain the integrity and accuracy of the “My repair” platform, leading the implementation and execution of inventories
Ensure immaculate organization of the Care Services and Repairs area, driving best-practice and developing new ideas with your manager
Ensure the lead time from Receipt to sending to our central repair centre located in France is respected and followed-up
Ensure full process and customs requirements for repairs and shipments to Paris Repair Centre are met with 100% accuracy to avoid additional delay
Demonstrate reactivity and accountability for products retrieval due to quality alert from quality department
Ensure regular communication with the stock team to ensure the correct management of defective exchanges
Ensure regular follow up with clients regarding their items or queries
Achieve individual and team objectives and be accountable for the Care Services results vs targets
Manage the aftersales client feedback with team members and mangers and create actions based on the feedback
Be the Ambassador and role model of your category – demonstrating an active, genuine passion and strong enthusiasm, by demonstrating pro-activity
Master a deep knowledge of your category, and be able to support with client situations
Approach Care Services as a Client relationship opportunity to deliver flawless Client experience
Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the store
Develop the highest Brand and product knowledge
Respect Louis Vuitton Brand standards in terms of grooming and behaviors
Follow the company’s policies and procedures

FAQs

What is the duration of the internship?

The internship will run from 2nd September 2024 until 31st August 2025.

What will be the nature of the contract for the position?

The successful candidates will be offered a fixed-term contract for a duration of 12 months inclusive of a competitive salary.

What are the primary responsibilities of a Care Service Intern?

The Care Service Intern will participate in the development of operational excellence, ensure quality issues are addressed, maintain Care Services platforms, manage aftersales client feedback, and drive commercial performance.

Is previous experience in luxury retail required for this internship?

While not explicitly stated, a passion for luxury brands and a willingness to learn are essential for this internship.

Will there be any training provided during the internship?

Yes, the successful candidates will receive unique exposure to the luxury market along with training, support, and mentoring from teams and experts within the Louis Vuitton network.

What kind of skills will the intern develop?

The intern will learn and develop strong technical expertise in Care Services and enhance their client relationship skills.

Are there opportunities for career progression after the internship?

Yes, Louis Vuitton is known for career progression and development, and this internship is designed to help you grow your retail career.

What are the expectations regarding brand standards?

Interns are expected to respect Louis Vuitton brand standards in terms of grooming and behaviors while following the company’s policies and procedures.

Will the intern be involved in client interactions?

Yes, the intern will have the opportunity to approach Care Services as a client relationship opportunity to deliver a flawless client experience.

Brown Thomas Arnotts

Reinventing Retail

Retail & Consumer Goods

Industry

1001-5000

Employees

1843

Founded Year

Mission & Purpose

Brown Thomas Arnotts is Ireland's leading luxury fashion retailer. We're a retail world built on iconic firsts, famed for the creativity that touches our brands, buildings and experiences. We’re always challenging ourselves to make every experience more special and unique for our customers and our people. Supported by strong family foundations that inspire us to create something that lasts. Because we care about the tomorrow we’re carving out. Discover more about Brown Thomas Arnotts' Vision, Purpose & Values by visiting our Life page. Brown Thomas Established in 1849, Brown Thomas was from the outset, a name that is synonymous with luxury, integrity and beauty. Today the Brown Thomas ethos finds expression through its many departments, each individually designed with the very best retail experience in mind. There are five iconic Brown Thomas department stores in Dublin, Dundrum, Cork, Limerick and Galway and one BT2 branded fashion store in Blanchardstown Shopping Centre. Arnotts Arnotts is Ireland’s oldest and largest department store having opened its decorative, brass-clad doors way back in 1843 and since then has developed the premises into the 300,000 sq. foot store as it stands today. A reliable family favourite with both Irish and international visitors, Arnotts boasts a broad collection of designer brands in fashion, beauty, homewares and more. The store is also home to numerous restaurants, and an unparalleled range of in-store services. Named Best "Nation Store of the Year" at the Retail Excellence Awards Named "Retail of the the Year" at the Retail Excellence Awards