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Loyalty Marketing Trainee

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Radisson Hotel Group

Oct 28

Applications are closed

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    Marketing

Requirements

  • Has to be enrolled in a school program in order to be eligible for the internship.
  • Fluent knowledge of English both written and spoken.
  • Proficiency in English and excellent writing skills.
  • Good communication and social skills
  • Good team player
  • Trustworthy
  • Well organized with an eye for detail – keep deadlines.
  • Flexible and co-operative
  • Excellent computer skills (Microsoft Office, mainly Excel, Word, Powerpoint)
  • Flexible and has an innovative approach to working.
  • Able to work under pressure and independently

Responsibilities

  • Supporting the loyalty marketing team with daily activities to further engage and activate members of the loyalty program with Radisson brand.
  • Follow customer lifecycle including acquisition, engagement, loyalty, and retention campaigns of the global loyalty program.
  • Ensure customer enrolment journey is well executed on all touchpoints by providing support to web and operations team.
  • Assist quality loyalty team in follow up of customer questions and feedback to continuously improve the program and benefits offered to members.
  • Provide a weekly competitive analysis and benchmark against competitors for EMEA and APAC.
  • Support loyalty managers in monthly reports and presentations preparation around loyalty activity.
  • Establish and maintain archive of presentations, marketing materials and communications accessible to all internal stakeholders under central Intranet website.
  • Maintain up to date promotional folders that demonstrate all marketing activities and coverage, such as advertisements, inclusion in partner newsletters.
  • Work with the Digital Marketing team to set up online offers.
  • Support hotels with Loyalty queries or questions related to Loyalty.
  • Support B2B Loyalty team with operational task and database cleanup.
  • Play an active role and contribute ideas to the Trainee Scheme at Radisson CSO.

FAQs

What is the role of a Loyalty Marketing Trainee at Radisson Hotel Group?

The Loyalty Marketing Trainee supports the loyalty marketing team with daily activities aimed at engaging and activating members of the loyalty program, following customer lifecycle trends, ensuring smooth customer enrollment journeys, assisting with customer feedback, and preparing reports and presentations.

Is prior experience required for the Loyalty Marketing Trainee position?

No prior experience is required, but candidates must be enrolled in a school program to be eligible for the internship.

What skills are necessary for a successful candidate?

A successful candidate should have fluent knowledge of English, excellent writing skills, good communication abilities, be a team player, trustworthy, well-organized with an eye for detail, flexible, innovative, and proficient in Microsoft Office, especially Excel, Word, and PowerPoint.

What are the main responsibilities associated with this internship?

Responsibilities include supporting daily activities of the loyalty marketing team, following customer lifecycle campaigns, assisting with customer inquiries, providing competitive analysis, preparing reports, maintaining marketing archives, and collaborating with the Digital Marketing team.

What is the training structure for this internship?

The training structure will include practical experience within the Loyalty Marketing Department, where the trainee will be involved in various tasks and contribute ideas to the Trainee Scheme at Radisson CSO.

Can I work part-time in this role?

The internship arrangements will depend on the school program schedule; candidates should discuss their availability during the application process.

Will I need to travel as part of this internship?

Travel requirements are not specified in the job description and may depend on specific project needs or company events.

What kind of support will I receive during my internship?

Interns will receive guidance and support from the loyalty marketing team, particularly in understanding customer engagement, program operations, and marketing strategies.

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Radisson Hotel Group

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Radisson Hotels is a global hospitality company that operates a portfolio of hotel brands ranging from luxury to economy, providing accommodations, dining, and event facilities to travellers worldwide. With hotels in key locations, they cater to both business and leisure guests, offering services and amenities designed for comfort, convenience, and memorable experiences. Radisson Hotels' ultimate mission is to deliver exceptional hospitality by creating positive, personalised experiences for every guest. Their purpose is to be a trusted and preferred hotel brand by consistently providing high-quality service and comfort across their global properties, enhancing guest satisfaction and loyalty.