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MBA Intern, Commercial/Customer Strategy (Summer 2025)

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Delta Air Lines

3mo ago

Applications are closed

  • Internship
    Full-time
    Summer Internship
  • Business, Operations & Strategy
  • Atlanta

Requirements

  • Current MBA Student.
  • Candidates must have completed the first year of an MBA Program by the Summer of 2025.
  • Students must have a planned MBA program graduation date by the Summer of 2026.
  • At least three years of post-undergraduate work experience in a dynamic environment (examples include business, consulting, strategy, finance, etc.) or relevant military experience.
  • Must be able to work onsite in our Atlanta, GA office for the duration of the internship.
  • Curiosity about the airline industry
  • Analytical and creative problem solvers
  • Consistent track record of excellence
  • Ability to excel in fast-paced, matrix-team environment
  • Ideal candidates have strong analytical, leadership, written and verbal communication skills
  • Consistently prioritizes safety and security of self, others, and personal data.
  • Embraces diverse people, thinking, and styles.
  • Possesses a high school diploma, GED, or high school equivalency.
  • Is at least 18 years of age and has authorization to work in the United States.
  • What Will Give You A Competitive Edge (Preferred Qualifications):
  • Ideal candidates have strong analytical, leadership, written and verbal communication skills and have demonstrated to be a collaborator and creative problem-solver.

Responsibilities

  • This 12-week summer internship program revolves around one strategic project from one of the below Commercial and CX departments located in our Atlanta headquarters:
  • CUSTOMER EXPERIENCE & CONSUMER INSIGHTS: Design onboard and airport product improvements that reach millions of annual travelers or deep dive into customer data to understand trends and develop action plans to improve the CX.
  • GLOBAL SALES & DISTRIBUTION: Improve the travel experience for Delta’s corporate clients by analyzing the financial contribution of incentive programs and developing new sales strategies to generate incremental revenue. Leverage technologies to ensure the same Delta products can be purchased in any channel, enabling consumer trust and confidence in Delta as a retailer.
  • NETWORK PLANNING: Maximize profitability by aligning capacity with demand through the strategic deployment of aircraft and development of new city and route opportunities.
  • REVENUE MANAGEMENT: Investigate competitors’ pricing actions, initiate sales and other promotions to maintain market share. Analyze and understand the complexities of airline consumer behavior and devise creative strategies for capturing additional revenue through varying the supply of our product.
  • RESERVATIONS: Develop recommendations for process improvements for reservations centers, call-handling, and segmentation to improve customer service, employee engagement, and maximize cost efficiencies.
  • ENTERPRISE DIGITAL STRATEGY: Maintain the competitiveness of Delta.com by developing online marketing strategies and identifying incremental digital revenue streams.
  • MARKETING: Leverage data to develop promotion and channel strategies to drive incremental passenger revenue or improve our values-led communication strategies with our customers.
  • ALLIANCES: Improve collaboration and find synergies with our Joint Venture partners.

Delta Air Lines

Keep Climbing

Transportation
Industry
10,001+
Employees
1925
Founded Year

Mission & Purpose

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

Benefits

  • Travel & Perks

    Employees and eligible travel partners can explore amazing destinations anywhere Delta flies through our worldwide pass travel privileges, discounted Delta Vacations perks and reduced fares on other airlines.

  • Compensation & Benefits

    We are proud to offer our employees an appealing total compensation and benefits package including competitive base pay, profit sharing, 401(k) contributions and health and wellbeing programs.

  • Growth & Development

    Delta is a great place to develop, both personally and professionally. We offer employees both upward and global mobility, access to business resource groups, online learning, mentorship programs and more!

  • Transparent Leadership

    Our leaders provide frequent and candid updates on the state of the business through town halls, quarterly earnings calls, Leadership Engagement Series and our CEO’s social media feeds.

  • Delta Wellbeing

    Employees are encouraged to put their health and wellbeing first. Our Delta Wellbeing program provides holistic resources to support physical and mental health, financial resiliency and work/life responsibilities.

  • Safety

    At Delta, the safety of our people, as well as our customers, is our most important priority. We foster a proactive safety culture where everyone is accountable and empowered to act.