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Member Frontline - High School Intern

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Sam's Club

10d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Sales & Business Development
  • Colorado Springs

AI generated summary

  • You thrive in fast-paced settings, multitask, prioritize member satisfaction, stand for long periods, solve problems, and have customer service or retail experience, including cash register operation.
  • You will assist members with inquiries, process memberships, handle transactions, maintain merchandise organization, and promote services while fostering a positive team environment and adhering to company policies.

Requirements

  • You thrive in fast-paced environments
  • You’re a multi-tasker at heart
  • You keep member satisfaction as your top priority
  • You can stand for long periods of time while assisting members quickly and accurately
  • You’re a problem solver who tackles obstacles head-on to ensure each task is completed with excellence
  • Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications

Responsibilities

  • Communicates and supports membership by providing information on membership types programs and benefits to current and prospective members processing memberships upgrades and credit accounts encouraging membership renewals participating in sales and marketing events completing and maintaining marketing recaps and other required documentation making efforts to meet membership goals and promoting the value of Sams Club products and services
  • Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns zoning the area arranging and organizing merchandise and identifying shrink and damages
  • Provides member service by acknowledging the member and identifying member needs assisting members with purchasing decisions locating merchandise resolving member issues and concerns promoting Sams Club products and services providing guidance and support to members regarding member selfservice technology processing member purchases assisting members with payments according to company policies and procedures for different membership and payment types assisting members with transactions utilizing belted registers
  • Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy: and applying these in executing business processes and practices
  • Completes work assignments and priorities by using policies data and resources collaborating with managers coworkers customers and other business partners identifying priorities deadlines and expectations carrying out tasks communicating progress and information determining and recommending ways to address improvement opportunities and adapting to and learning from change difficulties and feedback
  • Respect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent
  • Respect the Individual: Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence
  • Respect the Individual: Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishments
  • Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us
  • Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent
  • Serve our Customers and Members Delivers results while putting the customer first
  • Serve our Customers and Members Makes decisions based reliable information balances short and longterm priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders
  • Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilience
  • Strive for Excellence: Drives continuous improvements is open to and uses new technologies and skills and supports others through change

FAQs

What is the primary role of a Member Frontline Cashier Associate at Sam's Club?

The primary role is to provide exceptional customer service, assist members with their purchases, run registers, and support members through the self-checkout experience while maintaining a clean and inviting area.

Is this position suitable for high school students?

Yes, this position is designed for high school interns, offering them valuable work experience while they contribute to member satisfaction at Sam's Club.

What are the key responsibilities of a Member Frontline Cashier Associate?

Key responsibilities include greeting and thanking members, processing transactions, providing information on membership benefits, assisting with purchasing decisions, and maintaining a clean work area.

What qualities are important for a successful Member Frontline Cashier Associate?

Important qualities include the ability to thrive in a fast-paced environment, strong multi-tasking skills, a focus on member satisfaction, and problem-solving abilities.

Are there opportunities for career advancement in this role?

Yes, the Member Frontline Cashier position is a great way to start a fulfilling career at Sam’s Club, with opportunities for growth as a part of a large team.

What are the working hours for this position?

The working hours can vary and may include evenings, weekends, and holiday seasons, reflecting the fast-paced nature of the front end operations.

What kind of training is provided for new hires?

Training is typically provided to ensure new hires are familiar with company policies, procedures, and customer service expectations.

What types of benefits are offered for this position?

Benefits include health coverage (medical, vision, and dental), financial benefits (401(k) and life insurance), paid time off, and educational assistance programs.

Is there a minimum wage requirement for this position?

Yes, the hourly wage will equal or exceed the required minimum wage applicable to the job location.

What is the wage range for this position?

The hourly wage range for this position is between $17.00 and $24.00, depending on various factors including location and experience.

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Sam's Club

Expect something special.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Sam’s Club (NYSE: WMT) is a warehouse club with 597 locations across the U.S. and Puerto Rico. A Sam's Club membership more than pays for itself with exclusive savings on the things you need, the things you love, and all sorts of unexpected things. Check out our membership benefits on www.SamsClub.com. In addition to the leading national brands, Sam's Club also carries Member's Mark, an exclusive, premium-quality private brand. Member's Mark products are exclusive designs that use top-of-the-line materials and the highest quality ingredients to make sure you get the best quality and value at members-only prices. Every year, we promote approximately 20,000 associates to jobs with more responsibility and higher pay. We also offer associate benefits like paid parental leave for full-time associates, additional support for adoptive families, 401(k) savings, health/dental/vision plans, associate stock purchase plans, associate discounts and more.