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Member Frontline - High School Intern

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Sam's Club

2mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Hospitality & Retail
  • Columbus, +2

AI generated summary

  • You thrive in fast-paced environments, prioritize member satisfaction, multitask well, stand for long periods, solve problems, have customer service and retail experience, and can use mobile retail apps.
  • You will support membership services, assist with transactions, maintain merchandise areas, adhere to company policies, and foster team relationships while promoting club products and values.

Requirements

  • You thrive in fast-paced environments
  • You’re a multi-tasker at heart
  • You keep member satisfaction as your top priority
  • You can stand for long periods of time while assisting members quickly and accurately
  • You’re a problem solver who tackles obstacles head-on to ensure each task is completed with excellence
  • Customer Service
  • Retail experience including operating front end equipment (for example, cash register)
  • Working with mobile retail applications

Responsibilities

  • Communicates and supports membership by providing information on membership types programs and benefits to current and prospective members processing memberships upgrades and credit accounts encouraging membership renewals participating in sales and marketing events completing and maintaining marketing recaps and other required documentation making efforts to meet membership goals and promoting the value of Sams Club products and services
  • Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns zoning the area arranging and organizing merchandise and identifying shrink and damages
  • Provides member service by acknowledging the member and identifying member needs assisting members with purchasing decisions locating merchandise resolving member issues and concerns promoting Sams Club products and services providing guidance and support to members regarding member selfservice technology processing member purchases assisting members with payments according to company policies and procedures for different membership and payment types assisting members with transactions utilizing belted registers
  • Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy: and applying these in executing business processes and practices
  • Completes work assignments and priorities by using policies data and resources collaborating with managers coworkers customers and other business partners identifying priorities deadlines and expectations carrying out tasks communicating progress and information determining and recommending ways to address improvement opportunities and adapting to and learning from change difficulties and feedback
  • Respect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent
  • Respect the Individual: Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence
  • Respect the Individual: Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishments
  • Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us
  • Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent
  • Serve our Customers and Members Delivers results while putting the customer first
  • Serve our Customers and Members Makes decisions based reliable information balances short and longterm priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders
  • Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilience
  • Strive for Excellence: Drives continuous improvements is open to and uses new technologies and skills and supports others through change

FAQs

What is the primary responsibility of a Member Frontline Cashier Associate?

The primary responsibility is to provide exceptional customer service at the front end, including running registers, assisting members with purchases, and supporting the self-checkout experience.

What qualities are we looking for in a candidate?

We are looking for candidates who thrive in fast-paced environments, are multi-taskers, prioritize member satisfaction, can stand for long periods, and are problem solvers.

What type of work environment can I expect?

You can expect a fast-paced environment, especially during evenings, weekends, and holiday seasons, where you'll be required to juggle multiple tasks while assisting members.

What type of customer service duties will I perform?

Duties include greeting and thanking members, answering their questions, assisting with purchasing decisions, resolving issues, and promoting Sam's Club products and services.

Is there an opportunity for career advancement from this position?

Yes, the Member Frontline Cashier Associate role is a great starting point for a fulfilling career at Sam's Club.

What benefits does Sam's Club offer to associates?

Benefits include health insurance, 401(k), paid time off, short-term and long-term disability, company discounts, and education benefits through the Live Better U program.

What is the hourly wage range for this position?

The hourly wage range is $17.00 to $24.00, with potential additional compensation in the form of premiums based on specific circumstances.

Are there any minimum qualifications required for this position?

There are no listed minimum qualifications for this position.

Are there preferred qualifications for applicants?

Preferred qualifications include customer service experience, retail experience, and operating front-end equipment such as a cash register.

Where is this position located?

The position is located at 1755 Hilliard Rome Rd East, Columbus, OH 43228-0000, United States of America.

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Sam's Club

Expect something special.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Sam’s Club (NYSE: WMT) is a warehouse club with 597 locations across the U.S. and Puerto Rico. A Sam's Club membership more than pays for itself with exclusive savings on the things you need, the things you love, and all sorts of unexpected things. Check out our membership benefits on www.SamsClub.com. In addition to the leading national brands, Sam's Club also carries Member's Mark, an exclusive, premium-quality private brand. Member's Mark products are exclusive designs that use top-of-the-line materials and the highest quality ingredients to make sure you get the best quality and value at members-only prices. Every year, we promote approximately 20,000 associates to jobs with more responsibility and higher pay. We also offer associate benefits like paid parental leave for full-time associates, additional support for adoptive families, 401(k) savings, health/dental/vision plans, associate stock purchase plans, associate discounts and more.