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Placement Student - Customer Care

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    Sales & Business Development
  • Southampton
  • Quick Apply

AI generated summary

  • You should have customer service experience, strong IT and time management skills, attention to detail, and the ability to work under pressure. Teamwork, communication, and a proactive attitude are essential.
  • You will provide excellent customer service, manage quotations and sales orders, respond to inquiries promptly, maintain customer relations, produce reports, and coordinate with internal teams for timely deliveries.

Requirements

  • Customer services experience would be advantageous
  • Organisational/ time management skills
  • Attention to detail is key
  • Negotiation/persuasive skills
  • Strong IT skills particularly Microsoft office
  • Ability to deal with problems as and when they arise
  • Confidence to work under pressure and meet deadlines
  • Willingness to work in a dynamic and changing environment
  • You will be an undergraduate in your penultimate year studying a Business related degree
  • It is essential that you work well in a team and possess excellent communication/interpersonal skills
  • We are looking for someone with high self-motivation and an energetic, proactive approach to work
  • We will expect a professional attitude to work and a willingness to learn and take initiative

Responsibilities

  • Providing a professional and excellent standard of customer service
  • Direct customer liaison providing quotations and co-ordination of sales orders
  • Responding to customer enquiries within an agreed timescale
  • Ensure orders and enquiries are executed in an accurate, timely and cost-effective manner
  • Maintenance and development of strong customer relations
  • Producing customer reports / order status reports
  • General administration duties
  • Coordinate with internal departments including Commercial, Engineering, Logistics, Manufacturing and Finance to ensure orders are delivered on time and in the most profitable and efficient way

FAQs

What is the duration of the placement?

The placement is for a duration of 12 months, commencing in the summer of 2025.

Where is the Placement Student - Customer Care position located?

The role is based at our offices near Eastleigh town centre, specifically at Prysmian Cables & Systems Limited, Chickenhall Lane, Eastleigh, SO50 6YU.

What are the typical tasks involved in this role?

Typical tasks may include providing professional customer service, direct customer liaison, responding to enquiries, ensuring orders are executed accurately, maintaining customer relations, producing reports, and coordinating with internal departments.

Is customer service experience required for this position?

While customer service experience is advantageous, it is not strictly required.

What qualifications do I need to apply for this placement?

You must be an undergraduate in your penultimate year studying a business-related degree.

What skills are important for this role?

Important skills include organizational/time management, attention to detail, negotiation/persuasive skills, strong IT skills (particularly Microsoft Office), problem-solving ability, and effective communication and interpersonal skills.

Will I have the opportunity to take on more responsibility during the placement?

Yes, as you develop throughout the year, you will have the opportunity to increase your autonomy and responsibility.

Is there an opportunity for career advancement after the placement?

The placement serves as valuable work experience, and successful candidates may have opportunities for future employment with Prysmian.

How do I apply for the placement?

You can apply by submitting your application through the company’s official careers page or job portal where the position is listed.

What is the company’s stance on diversity and inclusion?

Prysmian is committed to attracting and recruiting individuals from diverse backgrounds and aims to create an inclusive environment where all employees feel respected and valued.

Linking the Future

Manufacturing & Electronics
Industry
10,001+
Employees
1872
Founded Year

Mission & Purpose

Prysmian Group is a leading global manufacturer of cables, wires, and related systems for various industries, including energy, telecommunications, and infrastructure. The company designs, produces, and supplies a wide range of products, such as power cables, optical fibres, and connectivity solutions, to meet the diverse needs of their customers worldwide. Their ultimate mission is to be a trusted partner in providing reliable, sustainable, and innovative solutions for the efficient transmission and distribution of electricity and data. Prysmian's purpose lies in driving progress and connectivity, contributing to the development of modern infrastructures, and supporting the energy transition towards a more sustainable and interconnected world. By leveraging their technological expertise and commitment to quality, Prysmian Group aims to play a pivotal role in shaping the future of connectivity and energy management, ensuring a more efficient and resilient global network.