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Professional Services Coordinator - Intern

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Global Payments Inc.

Apr 9

Applications are closed

  • Internship
    Part-time
    Off-cycle Internship
  • Marketing
  • Charlotte

Requirements

  • Rising Sophomore to Graduate Students currently enrolled in a college or university
  • Interns must be willing to attend a two-day orientation on Eastern Standard Time
  • Marketing / Advertising Experience: You have experience working with teams coordinating via digital channels and in person to deliver and execute campaigns and projects on-time with near-perfect accuracy.
  • Data-driven Researcher with an Eye for Detail: From A/B testing to qualitative analysis, you are innately curious and use that to assist with collecting disparate sources of information and delivering actionable insights.
  • Thoughtful Collaborator: Considered by peers as a strong thought partner, you brainstorm constructively with others and know how to solve tough problems by collaborating across teams.
  • Team Player: You check your ego at the door and don’t take yourself too seriously. Instead, you bring an entrepreneurial spirit and willingness to take on a variety of roles to get things done.

Responsibilities

  • Work closely with account management, clients’ graphic design and/or agencies, and product development teams to create campaigns
  • Oversee daily campaigns to ensure that messages are correctly completed, scheduled, and deployed on time including Quality Assurance (QA) of campaigns set up by others
  • Oversee and monitoring daily all issue tickets from triage, internal tasking, escalation until completion
  • Daily monitoring of campaign and delivery performance and meeting Service Level Agreements (SLA) by client
  • Segment client distribution lists and develop systems for ongoing engagement campaigns to various audiences
  • Advocate for clients by providing critical input to Product Gap Analysis
  • Manage clients’ databases to grow the engagement success for each client
  • Attend weekly meetings with client as needed
  • Track time by client and/or project accurately on daily basis in JIRA ticketing system
  • Measure effectiveness of engagement campaigns from email marketing efforts.
  • Assist in writing and editing content / provide guidance for clients’ specific needs.
  • Work with Professional Services Senior Manager to analyze analytics and generate performance reports to add to the clients’ Quarterly Business Reviews
  • Log and monitor web development bugs affecting the messaging platform during QA to ensure they are addressed in a timely manner by engineering and product.
  • Demonstrate energy, initiative, resolve, persistence, and creativity to solve for roadblocks and "getting things done” to hit imminent milestones
  • Other Duties as assigned

Global Payments Inc.

Finance
Industry
10,001+
Employees
1967
Founded Year

Mission & Purpose

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.