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Program Operations Intern

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AARP

1mo ago

  • Internship
    Full-time
    Summer Internship
  • People, HR & Administration
    Education & Teaching
  • Washington
  • 12d left

AI generated summary

  • You must be enrolled in a degree program, preferably reside in DC or CA, have relevant experience, manage multiple projects, and be proficient in Microsoft Office, Google Suite, and virtual tools.
  • You will organize program systems, assist volunteers, support technology adoption, research tools, develop accountability systems, collaborate with staff, and identify partners for program growth.

Requirements

  • Must be enrolled in a degree program at an accredited college/university rising undergraduate juniors or seniors, graduate students, or post-doctoral students and remain academically enrolled throughout the internship or must have previously graduated from college and enrolled in a continuing education program
  • Preference is given to candidates residing in the DC or CA area
  • Some experience with education, volunteer management, older adults, or technology adoption preferred
  • Ability to manage multiple projects, anticipate project needs, and discern work priorities. Must be a self-starter and adaptable, with the ability to work under tight deadlines
  • This position supports people in multiple time zones, with an understanding of remote and hybrid. Some evening availability is preferred
  • Technical proficiency in Microsoft Office and programs, Google Suite, and virtual conferencing tools
  • Ability to navigate digital resources and create virtual communication and volunteer management systems
  • Regular and reliable job attendance
  • Exhibit respect and understanding of others to maintain professional relationships
  • In office/open office environment with the ability to work effectively surrounded by moderate noise

Responsibilities

  • Organize and improve existing program systems, processes, and workflow documentation to create a user-friendly guide for program and site operations
  • Assist as an initial point of contact for prospective volunteers in virtual tutoring programs, including providing informational sessions, conducting volunteer interviews, checking references, and placing volunteers
  • Work with virtual tutoring team members to support volunteers in adopting technology, including collecting accurate data, delivering volunteer and student-level reports, supporting virtual tutoring sessions, creating how-to guides, and hosting office hours for volunteers
  • Research and recommend program and technology tools to improve program efficiency, communication systems, and volunteer management—present recommendations to the virtual tutoring team for continuous improvement and develop an implementation plan based on these recommendations
  • Develop a system for volunteer accountability and fidelity to the program model, including AARP Foundation technology systems
  • Coordinate with AARP Foundation staff to collaborate and promote the virtual tutoring model internally and with external stakeholders
  • Participate in team meetings and strategy discussions, collaborate in communications tactics, and engage in a support role for various remote and in-person events
  • Identify potential partners for program growth and connect with local partners for the continuance of program implementation

FAQs

What is the duration of the internship?

The internship starts in the Summer of 2025 and can continue through the end of the year, with the potential for an extension.

Are there any residency preferences for applicants?

Preference is given to candidates residing in the DC or CA area.

What type of degree program must applicants be enrolled in?

Applicants must be enrolled in a degree program at an accredited college/university as rising undergraduate juniors or seniors, graduate students, or post-doctoral students or must have previously graduated and be enrolled in a continuing education program.

Is prior experience in education or volunteer management required?

Some experience with education, volunteer management, older adults, or technology adoption is preferred but not required.

What are the expected working hours for this internship?

The position supports people in multiple time zones, and some evening availability is preferred.

What tools and software should applicants be proficient in?

Applicants should have technical proficiency in Microsoft Office, Google Suite, and virtual conferencing tools.

Is the internship paid?

Yes, the hourly range is $18 for undergraduates, $21 for graduate students, and $28 for Ph.D. candidates.

Will AARP sponsor an employment visa for this position?

No, AARP will not sponsor an employment visa for this position at this time.

What is the work environment for this internship?

The internship is in a hybrid work environment, with remote work on Mondays and Fridays, except for essential functions.

Are there any specific attendance requirements for the internship?

Yes, regular and reliable job attendance is required.

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AARP

Government
Industry
1001-5000
Employees
1958
Founded Year

Mission & Purpose

AARP, formerly known as the American Association of Retired Persons, is a non-profit organisation dedicated to empowering people aged 50 and older to live their best lives. Through advocacy, education, and community engagement, AARP works to address key issues such as healthcare, financial security, and social connectedness. With millions of members nationwide, AARP provides resources, information, and services to help individuals navigate the challenges and opportunities of ageing while promoting dignity, independence, and quality of life for older adults.