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Retail Banking Intern

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Rockland Trust

1mo ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Banking & Finance
  • Nantucket

AI generated summary

  • You must be a full-time college student, skilled in communication, tech-savvy, service-oriented, able to lift 50 lbs, and willing to work flexible hours, including weekends.
  • You will greet customers, provide support, process financial transactions, offer product information, and learn through training while completing projects and supporting branch operations.

Requirements

  • Must have completed at least one year of college and be currently enrolled full-time in a college/university degree program
  • Willingness and ability to work within a flexible work week, including weekends as customer needs dictate.
  • Strong verbal and written communication skills.
  • Comfortable using technology, including computers, to facilitate the achievement of business goals.
  • Sales and service-oriented personality.
  • Ability to maintain a professional appearance.
  • Positive approach to interactions with customers and team members.
  • Ability to work within normal office requirements, with long periods of standing and continuous customer support.
  • Ability to lift and carry up to 50 pounds.
  • Ability to successfully complete our training program
  • Are responsible to obtain authorization from their college/university in advance to receive credit from their institution.

Responsibilities

  • Gain hands on Retail banking experience and build your professional network
  • Participate in project work over the course of an 8 to 12 week period.
  • Make the first impression to our customers as they enter the branch, warmly greeting them and guiding them to the colleague who can best support their needs.
  • Engage in constant customer support, exhibiting efficient, effective, and courteous customer service in person and via telephone.
  • Serve customers by supplying them with information on the Rockland Trust banking products best suited to their individual needs.
  • Ensure that customers feel cared for as you perform duties that require a high level of accuracy, such as processing deposits, withdrawals, payments, cash checking, and other financial transactions.
  • Make decisions alongside immediate supervisor, which may become more extensive as position gains in knowledge and experience.
  • Work closely with our training team and your branch team to learn about these responsibilities, and to complete Rockland Trust’s Teller Training.
  • Perform any other duties as assigned by management.

FAQs

What is the duration of the Retail Banking Intern program?

The Retail Banking Intern program lasts between 8 to 12 weeks.

What qualifications are required to apply for the Retail Banking Intern position?

Applicants must have completed at least one year of college and be currently enrolled full-time in a college/university degree program.

Is prior banking experience necessary for this internship?

While prior teller experience or cash handling/customer service skills are preferred, they are not required to apply for the internship.

Will I receive training for the position?

Yes, you will receive training in the Teller capacity and have the opportunity to complete Rockland Trust’s Teller Training.

Are interns expected to work weekends?

Yes, interns should be willing and able to work within a flexible work week, including weekends as customer needs dictate.

What type of work environment does Rockland Trust promote?

Rockland Trust promotes a respectful and inclusive work environment where every colleague is given the chance to succeed.

How important is customer interaction in this role?

Customer interaction is crucial; interns are expected to engage in constant customer support and provide efficient, effective, and courteous service.

Are there opportunities for professional development during the internship?

Yes, interns will participate in career-building activities and project work that contribute to their professional development.

Will I need to lift heavy items as part of my duties?

Yes, interns should be able to lift and carry up to 50 pounds as part of their responsibilities.

Is Rockland Trust an equal opportunity employer?

Yes, Rockland Trust is an equal opportunity employer and considers all qualified applicants without regard to various protected characteristics.

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Rockland Trust

Where Each Relationship Matters

Finance
Industry
1001-5000
Employees
1907
Founded Year

Mission & Purpose

Rockland Trust is a full-service commercial bank headquartered in Massachusetts, offering a wide range of personal, business, and commercial banking services, including loans, savings, and checking accounts. Their ultimate mission is to build enduring relationships by providing exceptional banking solutions and personalised service. The purpose of Rockland Trust is to enhance the financial well-being of their customers and communities by fostering trust and offering reliable financial guidance and support.