Sales Assistant

Ryman

11d ago

Internship
Full-time
Off-cycle Internship
Sales & Business Development
Hospitality & Retail
London

AI generated summary

You should be enthusiastic about learning, skilled in customer service, able to handle complaints, meet KPIs, and engage customers effectively. A focus on teamwork and self-development is essential.
You will engage customers, resolve complaints, exceed KPIs, maintain stock accuracy, uphold visual standards, promote products, and ensure health and safety compliance daily.

Requirements

Are you looking to join our set?
If so we have an exciting opportunity to sharpen your skills and become a Sales Assistant working 10 hours per week.
The Role:
As a Sales Assistant you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.
What you will get from us:
Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business
A great Team to work with where you can progress and make a difference at all levels
Access to mental health first aiders
Ongoing incentives to reward your performance
Company Pension scheme
Apprenticeship scheme to continue your development
Generous discount at TPRG and our amazing benefits hub
What will you do?
Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
Carry out stock replenishment and when required maintain accuracy of our stock systems
Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
Acquire a high level of product knowledge and continue to self-develop that knowledge
Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
Ensure compliance with all relevant Health and Safety policies
Who we are:
Henry J Ryman, founder of Ryman, opened his first store in London at Great Portland Street in 1893. Ryman is part of Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue and the London Graphic Centre.
Ryman is committed to the unlearning of unconscious bias, diversity and inclusion long term, which will remain a key focus for all aspects of our business and operations. From our product production in our supply chain to our extensive workforce, we aim to be transparent in our efforts to become a thriving, diverse and inclusive place to work.

Responsibilities

Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
Carry out stock replenishment and when required maintain accuracy of our stock systems
Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
Acquire a high level of product knowledge and continue to self-develop that knowledge
Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
Ensure compliance with all relevant Health and Safety policies

FAQs

What are the working hours for the Sales Assistant position?

The Sales Assistant position is for 10 hours per week.

What responsibilities will I have as a Sales Assistant?

As a Sales Assistant, you will support the store management team, drive turnover and revenues, handle customer complaints, engage with customers, carry out stock replenishment, promote visual merchandising standards, and ensure compliance with health and safety policies.

What training and development opportunities are available?

You will receive fantastic training to help you complete your role, with options to progress into more senior roles and access to an apprenticeship scheme for continued development.

Is there a company pension scheme?

Yes, we offer a company pension scheme.

How does Ryman promote employee well-being?

Ryman provides access to mental health first aiders and ongoing incentives to reward performance.

What is the company's stance on diversity and inclusion?

Ryman is committed to the unlearning of unconscious bias and aims to create a diverse and inclusive workplace, focusing on transparency in its efforts across all operations.

Will I be expected to know about the products?

Yes, you will be encouraged to acquire a high level of product knowledge and continue self-developing that knowledge to effectively assist customers.

What are the customer service expectations for this role?

You are expected to confidently handle customer complaints, engage with customers enthusiastically, and match products to their needs while promoting relevant promotions and upselling.

Do we offer discounts for employees?

Yes, there is a generous discount at TPRG and access to an amazing benefits hub for employees.

Who founded Ryman and when?

Ryman was founded by Henry J Ryman, who opened the first store in London at Great Portland Street in 1893.

Ryman

Everything you need for work, home office, hobbies, travel & studies ️✏️ #relyonryman

Retail & Consumer Goods

Industry

1001-5000

Employees

Mission & Purpose

Since 1893 Ryman has been a leading name on the high street, providing our customers all over the UK with pens, pencils, calculators, notebooks, and more stationery essentials. What you might not know is that we also pride ourselves on our wide range of office supplies, technology, and garden furniture. Our experts hand-select every item from ballpoint pens to printers to hot tubs, and we have exclusive products from brands that you love and trust, like HP, Biro, Really Useful Boxes, and more. We also provide office essentials to businesses, enterprises, and education. Whether your company is office-based or home-based, our range has everything your employees need from home office desks, copy paper with bulk discount, and hot drinks. One of our specialist team members is on hand to help with your business ordering, offering you fast delivery and the option to pay by credit. So if you need school supplies for your little ones, craft activities to keep them busy in the school holidays, furniture for your home office, and canteen supplies for your company premises, you can rely on Ryman. We have everything you need for work, home, and learning.