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Sales Assistant

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Ryman

9d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Sales & Business Development
    Hospitality & Retail
  • Leicester

AI generated summary

  • You should have retail experience, strong communication and customer service skills, teamwork ability, attention to detail, basic numeracy/literacy, and a willingness to learn and adapt.
  • You will engage customers, handle complaints, achieve sales targets, manage stock, maintain visual standards, and ensure Health and Safety compliance while enhancing product knowledge.

Requirements

  • - Previous retail experience preferred
  • - Excellent communication skills
  • - Strong customer service focus
  • - Ability to work as part of a team
  • - Flexible and adaptable to change
  • - Willingness to learn and develop skills
  • - Attention to detail and high standards of presentation
  • - Basic numeracy and literacy skills

Responsibilities

  • Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
  • Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
  • Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
  • Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
  • Carry out stock replenishment and when required maintain accuracy of our stock systems
  • Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
  • Acquire a high level of product knowledge and continue to self-develop that knowledge
  • Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
  • Ensure compliance with all relevant Health and Safety policies

FAQs

What is the work schedule for the Sales Assistant role?

The Sales Assistant role is for 6 hours per week.

What kind of training will I receive as a Sales Assistant?

You will receive fantastic training to help you complete your role and become the best you can be, with options to develop further into a more senior role.

Are there opportunities for career advancement within the company?

Yes, there are opportunities to progress and make a difference at all levels within the company.

What benefits do you offer employees?

We offer access to mental health first aiders, ongoing incentives to reward performance, a company pension scheme, an apprenticeship scheme, and a generous discount at TPRG.

What key responsibilities will I have as a Sales Assistant?

As a Sales Assistant, you will handle customer interactions, manage complaints, achieve KPIs, engage with customers, replenish stock, maintain visual merchandising standards, and ensure compliance with Health and Safety policies.

Is prior experience in retail required for this position?

While prior experience in retail can be beneficial, a strong willingness to learn and a positive attitude toward customer service are equally valued.

How does Ryman support diversity and inclusion in the workplace?

Ryman is committed to unlearning unconscious bias and fostering diversity and inclusion throughout the business, including product production and workforce practices.

Will I be expected to handle customer complaints?

Yes, confidently and professionally handling customer complaints and returns will be part of your responsibilities.

What is the company culture like at Ryman?

Ryman promotes a supportive team environment where you can learn, grow, and make a positive impact at all levels of the organization.

Are there any specific sales targets I need to meet?

Yes, you will be expected to achieve and strive to exceed KPIs and objectives set by the Store Management Team.

Ryman

Everything you need for work, home office, hobbies, travel & studies ️✏️ #relyonryman

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Since 1893 Ryman has been a leading name on the high street, providing our customers all over the UK with pens, pencils, calculators, notebooks, and more stationery essentials. What you might not know is that we also pride ourselves on our wide range of office supplies, technology, and garden furniture. Our experts hand-select every item from ballpoint pens to printers to hot tubs, and we have exclusive products from brands that you love and trust, like HP, Biro, Really Useful Boxes, and more. We also provide office essentials to businesses, enterprises, and education. Whether your company is office-based or home-based, our range has everything your employees need from home office desks, copy paper with bulk discount, and hot drinks. One of our specialist team members is on hand to help with your business ordering, offering you fast delivery and the option to pay by credit. So if you need school supplies for your little ones, craft activities to keep them busy in the school holidays, furniture for your home office, and canteen supplies for your company premises, you can rely on Ryman. We have everything you need for work, home, and learning.