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Service Engineering - Co-op Positions

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Cummins Inc.

9d ago

  • Internship
    Full-time
    Placement Program
  • Engineering
    Product
  • Columbus, +2

AI generated summary

  • You should be a full-time student with a GPA of 2.5+, willing to commit 4-12 months, work 40 hours/week, and possess skills in problem-solving, communication, and collaboration.
  • You will investigate product issues, apply problem-solving processes, support service efficiency, collaborate on failure analysis, and contribute to team goals while developing technical knowledge.

Requirements

  • To be successful in this role you will need the following:
  • Field Investigation and Support
  • Technical Service Information
  • Product Serviceability Requirements and Review
  • Product Failure Reporting and Corrective/Preventive Action Systems
  • Product Failure Mode Avoidance
  • Product Problem Solving
  • Technical Customer Management
  • Decision Quality
  • Drives Results
  • Collaborates
  • Communicates Effectively
  • Self-Development
  • Must be a full-time enrolled student pursuing an undergraduate or graduate degree
  • Minimum 2.5 or above GPA preferred
  • Must be able to complete a minimum of 4-months to 6-months or a maximum of a 12-months commitment - Must be able to complete 40 hours per week
  • Willingness to learn from others on the job

Responsibilities

  • Investigates product test system and process problems, understands causal mechanisms, recommends appropriate action, may include activities in problem resolution and documents results with guidance from more experienced team members.
  • Applies and supports product problem solving processes such as the seven-step problem solving approach and tools such as the product development roadmap to enable high-quality repair events.
  • May support preparing the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.
  • Collaborates with technical experts in failure analysis and data trends to implement final product resolutions to reduce customer downtime.
  • May support large-scale development or issue resolution projects.
  • May include activities in problem resolution for moderately complex components, products, systems, subsystems, or services.
  • Supervised execution of established work processes and systems, while still developing technology or product knowledge; engages with the improvement of systems and processes.
  • No direct management of people but could involve limited coordination of work amongst engineers and technicians.
  • Contributes effectively toward team goals and develops proficiency in the competency areas critical to success in the role.

FAQs

What is the primary focus of the Service Engineering Co-op position?

The primary focus of the Service Engineering Co-op position is to act as a technical liaison between the Cummins field service organization and various engineering, quality, and manufacturing teams to identify and resolve product issues, ensuring high-quality repair events.

What types of academic backgrounds are considered for this Co-op program?

All engineering majors are typically considered for this Co-op program, including those pursuing Bachelor’s, Master’s, and PhD degrees.

What is the required GPA for applicants?

A minimum GPA of 2.5 or above is preferred for applicants.

How long is the Co-op term?

The Co-op position requires a commitment of a minimum of 4 to 6 months, with the possibility of extending up to 12 months.

What is the expected work schedule for the Co-op role?

The expected work schedule for the Co-op role is 40 hours per week.

What kind of skills or competencies are required for this position?

Required skills and competencies include technical problem solving, customer management, teamwork, effective communication, and a willingness to learn and contribute to team goals.

Is there an opportunity for career advancement after the Co-op?

While the Co-op is primarily an educational opportunity, successful performance can lead to potential career advancement within Cummins.

Are there any relocation packages offered for this position?

No, there is no relocation package offered for this Co-op position.

What is the monthly salary range for Bachelor’s degree candidates?

The monthly salary range for Bachelor’s degree candidates is $3,900 to $4,800.

How does Cummins ensure an inclusive workplace?

Cummins is dedicated to diversity in the workplace and provides equal employment opportunities regardless of race, gender, disability, and other protected statuses, as stated in their equal opportunity and affirmative action policies.

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Cummins Inc.

Automotive
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams, coaching, development and opportunities to make a difference. Across our entire organization, you'll find engineers, developers, and technicians who are innovating, designing, testing, and building. You'll also find accountants, marketers, as well as manufacturing, quality and supply chain specialists who are working with technology that's just as innovative and advanced. From your first day at Cummins, we’re focused on understanding your talents, current skills and future goals – and creating a plan to get you there. Your journey begins with planning your development and connecting to diverse experiences designed to spur innovation. From our internships to our senior leadership roles, we attract, hire and reward the best and brightest from around the world and look to them for new ideas and fresh perspectives.