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Service Engineering - Internship Positions

  • Internship
    Full-time
    Placement Program
  • Engineering
    Product
  • Columbus, +2

AI generated summary

  • You must be a full-time student with a 2.5+ GPA, available for 10-12 weeks, able to work 40 hours weekly, and eager to learn from others.
  • You will investigate product issues, support problem-solving processes, prepare service channels, collaborate on solutions, and contribute to system improvements while coordinating with team members.

Requirements

  • Must be a full-time enrolled student pursuing an undergraduate or graduate degree
  • Minimum 2.5 or above GPA preferred
  • Must be able to complete a minimum of 10-weeks and up to a maximum of 12-weeks commitment
  • Must be able to complete 40 hours per week
  • Willingness to learn from others on the job

Responsibilities

  • Investigates product test system and process problems, understands causal mechanisms, recommends appropriate action, may include activities in problem resolution and documents results with guidance from more experienced team members.
  • Applies and supports product problem solving processes such as the seven-step problem solving approach and tools such as the product development roadmap to enable high-quality repair events.
  • May support preparing the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.
  • Collaborates with technical experts in failure analysis and data trends to implement final product resolutions to reduce customer downtime.
  • May support large-scale development or issue resolution projects.
  • May include activities in problem resolution for moderately complex components, products, systems, subsystems, or services.
  • Supervised execution of established work processes and systems, while still developing technology or product knowledge; engages with the improvement of systems and processes.
  • No direct management of people but could involve limited coordination of work amongst engineers and technicians.
  • Contributes effectively toward team goals and develops proficiency in the competency areas critical to success in the role.

FAQs

What is the primary focus of the Service Engineering internship at Cummins?

The primary focus of the Service Engineering internship is to act as a technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing organizations to identify, define, and prioritize product issues, and implement effective solutions.

What degrees are considered for this internship position?

Bachelor’s, Master’s, and PhD degrees in all Engineering majors are considered for this internship position.

What is the expected duration of the internship?

The internship requires a minimum commitment of 10 weeks and up to a maximum of 12 weeks.

What is the preferred GPA for applicants?

A minimum GPA of 2.5 or above is preferred for applicants.

What are some key responsibilities of the intern in this role?

Intern responsibilities include investigating product test system issues, supporting problem-solving processes, preparing the service channel for efficient service events, collaborating on failure analysis, and contributing to team goals.

How many hours per week should the intern be available?

The intern must be able to complete 40 hours per week.

Is prior experience required for this internship?

Prior experience is not explicitly stated as a requirement, but candidates should be willing to learn from others on the job.

What is the salary range for this internship position based on degree level?

The salary range is as follows: - Bachelor's: $3,900 - $4,800 - Master's: $6,000 - PhD: $7,300.

Does Cummins offer an equal opportunity work environment?

Yes, Cummins is an equal opportunity and affirmative action employer, dedicated to diversity in the workplace.

Does this internship involve direct management of other employees?

No, the internship does not involve direct management of people but may include limited coordination of work amongst engineers and technicians.

Automotive
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams, coaching, development and opportunities to make a difference. Across our entire organization, you'll find engineers, developers, and technicians who are innovating, designing, testing, and building. You'll also find accountants, marketers, as well as manufacturing, quality and supply chain specialists who are working with technology that's just as innovative and advanced. From your first day at Cummins, we’re focused on understanding your talents, current skills and future goals – and creating a plan to get you there. Your journey begins with planning your development and connecting to diverse experiences designed to spur innovation. From our internships to our senior leadership roles, we attract, hire and reward the best and brightest from around the world and look to them for new ideas and fresh perspectives.