Service Intern - June to August

onefinestay

Apr 24

Internship
Full-time
Summer Internship
Hospitality & Retail
£23K
London
Quick Apply

AI generated summary

You must be fluent in English, available over the summer season (including weekends), dynamic, have good commercial awareness, great at building relationships, organized, results-driven, comfortable working early/late/on weekends, with sound judgement and decision-making skills. Hospitality experience and knowledge of other languages are bonuses.
You will assist guests with requests, troubleshoot problems, communicate feedback, facilitate payments, plan trips, and travel to home locations when needed to provide exceptional service.

Requirements

These are the essential requirements:
You must be fluent in English
Available over the summer season, including weekends and public holidays
Dynamic and responsive
Good commercial awareness
Great at building relationships and communicating with a diverse client base
Good organisation skills and able to manage your own workload autonomously
Ambitious and results driven by a love of delivering top quality customer service
No qualms about working early, late and on some weekends
Sound judgement and decision-making skills, even under pressure
These are the nice-to-haves:
Hospitality experience preferred - ideally in hotel and F&B, or retail
Any other languages also welcome - French in particular

Responsibilities

Answering the phone and dealing with guest requests in the markets we look after
Assist clients with troubleshooting problems as they arise
Acting as the contact point between guests and contractors to fix any issues that might arise during a guest's stay
Collecting and communicating feedback to guests
Assist Service Team members as needed
Assist clients and accounting with the facilitation of payments and invoices
Guide and assist Service Team with all stages of trip planning once the accommodation is confirmed, this includes: confirming guest lists, travel contact details and any special needs for guests. Arranging arrival and departure details, transportation and fridge stocking.
Working with worthy suppliers to help facilitate requests.
Occasionally, travelling to our home locations for the facilitation of a service request / providing access to trusted partners and contractors.

onefinestay

Enjoy the finest stays

Travel & Leisure

Industry

51-200

Employees

2010

Founded Year

Mission & Purpose

From beachside estates and historic homes to countryside villas and mountain chalets, we help our guests find their ideal home-from-home, whilst every stay is professionally managed to ensure an effortless and enjoyable rental experience. This includes a personal welcome, 24/7 guest support, extensive housekeeping and dedicated concierge services. Our unique approach to short and medium- term renting appeals to anyone looking for a vetted private place to stay and a premium hospitality experience to match.