Logo of Huzzle

Internship

Service Intern - May to September

Logo of onefinestay

onefinestay

29d ago

🚀 Off-cycle Internship

London

🤑 £23K

AI generated summary

  • You must be fluent in English, available over the summer season, dynamic, commercial savvy, great at building relationships, organized, ambitious, flexible with hours, and possess good judgement. Hospitality experience and knowledge of French are a plus.
  • You will assist guests with requests, troubleshoot problems, coordinate with contractors, collect feedback, facilitate payments, assist with trip planning, work with suppliers, and occasionally travel to home locations for service requests.

Off-cycle Internship

Hospitality & RetailLondon

Description

  • Are you the travel planner in your family or group of friends, known for staying organised even when preferences and requirements quickly change? Are you excited to roll up your sleeves and take pride in delighting guests? Do you want to gain invaluable experience in a luxury hospitality brand that is determined to stay at the forefront of the ever-growing short-term rental industry?
  • If this sounds like you, then read on.

Requirements

  • These are the essential requirements:
  • You must be fluent in English
  • Available over the summer season, including weekends and public holidays
  • Dynamic and responsive
  • Good commercial awareness
  • Great at building relationships and communicating with a diverse client base
  • Good organisation skills and able to manage your own workload autonomously
  • Ambitious and results driven by a love of delivering top quality customer service
  • No qualms about working early, late and on some weekends
  • Sound judgement and decision-making skills, even under pressure
  • These are the nice-to-haves:
  • Hospitality experience preferred - ideally in hotel and F&B, or retail
  • Any other languages also welcome - French in particular

Education requirements

Currently Studying

Area of Responsibilities

Hospitality & Retail

Responsibilities

  • Answering the phone and dealing with guest requests in the markets we look after
  • Assist clients with troubleshooting problems as they arise
  • Acting as the contact point between guests and contractors to fix any issues that might arise during a guest's stay
  • Collecting and communicating feedback to guests
  • Assist Service Team members as needed
  • Assist clients and accounting with the facilitation of payments and invoices
  • Guide and assist Service Team with all stages of trip planning once the accommodation is confirmed, this includes: confirming guest lists, travel contact details and any special needs for guests. Arranging arrival and departure details, transportation and fridge stocking.
  • Working with worthy suppliers to help facilitate requests.
  • Occasionally, travelling to our home locations for the facilitation of a service request / providing access to trusted partners and contractors.

Details

Work type

Part time

Work mode

office

Location

London

Salary

23000 GBP