Internship
Service Operations Intern (Remote)
Trace3
•
12d ago
🚀 Off-cycle Internship
Denver
💻 Remote
AI generated summary
- You must be an enrolled Junior or Senior pursuing a relevant degree with a 2.5 GPA or higher. Experience in a professional setting is a plus. Independently motivated with a customer-focus, strong communication skills, and technical problem-solving ability.
- You will learn sales processes, assist in creating documentation, build relationships, analyze data, shadow leaders, and support operational initiatives in a remote Service Operations Intern role at Trace3.
Description
- As part of the Trace3xpereince Program, the Service Operations Tracer (Intern) will learn the end-to-end operational lifecycle of professional services engagements including pre-sales support for any of our Sales teams, project administration, and project delivery oversight functions. The Service Operations Intern will have a chance to work closely with Client Experience Leaders on internal projects to drive operational efficiencies. Tracers in this program will receive accelerated professional development, IT industry exposure, world-class mentoring, and a unique networking opportunity across the organization.
- This role will support strategic projects that include PMO audit and governance activities, data analysis helping to pinpoint challenges in our professional services teams, support the creation of end-user training and enablement content related to a large-scale new systems implementation, and assist in data and record clean-up activities pertaining to our services vendors within our newly implemented vendor management system.
Requirements
- Enrollment in the Junior or Senior year of an undergraduate or graduate degree program at an accredited college or university
- Candidates should be pursuing a field of study applicable to the Services Operations Internship (e.g., Business Administration, Communications, Operations, Data & Analytics, Finance)
- Cumulative grade point average (GPA) of 2.5 or better; People and Organizational Health may require a copy of the applicant’s transcript
- Academic or professional/internship experience working in a professional setting is a plus
- Ability to work independently on assigned tasks and accept direction on given assignments
- Self-motivated individuals with a customer mindset and desire to help people
- Enthusiasm for technical problem solving, with attention to detail and strong communication skills
- Ability to learn and research in a dynamic and engaging environment
- Availability to work 40 hours per week throughout the internship
- Knowledge of the fundamental concepts, practices, and procedures associated with service operations.
- Proficient in basic computer/laptop use, including Microsoft Office Suite, especially Excel for data analysis
Education requirements
Undergraduate
Bachelors
Area of Responsibilities
Business, Operations & Strategy
Responsibilities
- Learn about opportunity management and the pre-sales lifecycle within the Customer Relationship Management (CRM) platform
- Learn about the services quoting process which includes scoping, review and validation of a level of effort (LoE) and the tools available to Sales to generate a Solution Proposal
- Assist in generating training and end-user enablement documentation to contribute to a repository for learning and development related to a large-scale Configure, Price, Quote (CPQ) and Contract Lifecycle Management (CLM) solution implementation
- Learn how to build relationships with internal teams, sales, and outside vendors
- Assist in conducting audits and reviews of project management processes and documentation to ensure compliance with organizational standard and policies
- Support the PMO team in maintaining a governance framework and procedures to enhance project delivery efficiency and effectiveness
- Conduct data analysis on professional services data sets to identify trends, patterns, and areas for improvement
- Shadow various Service Delivery Leadership to observe service delivery management functions
- Assist in the clean-up and maintenance activities within the Vendor Management System (VMS) to ensure accurate and up-to-date vendor information
- Perform other duties as assigned to support Client Experience Leaders execute on operational initiatives
Details
Work type
Full time
Work mode
remote
Location
Denver
Benefits
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
- Stocked kitchen with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off