You need a warm smile, friendly outlook, and a willingness to complete provided training; no prior experience is necessary.

You will operate the till, assist customers, promote Gift Aid, and engage in various shop activities to support our fundraising efforts.

Customer Relations

Hospitality & Retail

Large

The British Red Cross is a volunteer-led movement that connects those who have kindness to share, with the people who need it most.
 
We help people in crisis get the support they need anywhere in the UK and around the world.
 
The people we help can trust that we’re completely neutral, independent and impartial. Our supporters know that we help those most in need, and our staff and volunteers can see they’re a part of a unique movement which anyone is welcome to join.

Non-profit

British Red Cross

Non-profit sector 

For over 150 years, the British Red Cross has helped people in crisis, whoever and wherever they are.

Your local British Red Cross shop has a variety of activities available for volunteers to support us in. From sorting stock &amp; preparing donated items for sale to providing great customer service to our donors and customers - we have something to suit most people’s interests. Our shop is a great place to learn new skills and share existing ones. **We are currently looking for Till and Customer Service volunteers to help us in our shop.** If you have a positive outlook, enjoy speaking to new people and are confident in learning how to use a shop till, then this may be for you. **Till and Customer Service - typical activities:** - Using the shop till to take payment for items - Promoting Gift Aid to maximise our fundraising potential - Helping and advising customers - Undertaking general activities in the shop No experience is needed. Full training will be provided. **When can I volunteer?** A few hours during the week/weekend - as agreed with the shop manager. There is no minimum commitment or fixed hours, we only ask that we agree hours you are confident you can attend and that you let us know where these hours may change. **Interested?** Please click on the apply button and we will be in contact soon. **Not sure?** We have a range of opportunities and activities for volunteers in our shops, these are all available to view and apply to by searching your town/city name on this site. **Diversity** is something we celebrate. We want you to be able to bring your authentic self to the Red Cross and feel that you belong. We want to create an inclusive environment and promote and spread the power of kindness. As part of creating an inclusive space we have an expenses policy that prioritises volunteers not being out of pocket for expenses linked to your role. If upfront costs are difficult, you can speak to your volunteering manager about this to find alternatives. We welcome refugees, asylum seekers and others currently in the UK to volunteer with us. We want volunteering to be accessible to everyone. **Health and Safety Statement** We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment. We will also have a conversation with you to discuss any adjustments you may need. As we take great care to ensure that all our volunteers are safe and supported, there may be some locations where we won’t be able to host 15-17 year olds. Please get in touch so that we can help you find a suitable volunteering opportunity. If you have any questions before applying, please contact us at volunteerrecruitment@redcross.org.uk <br>Why we want you: No two days in our shops are ever the same. From the exciting donations that come through our door, to the wonderful customers who shop with us, our shops are ever changing. But one thing that never changes is that we need volunteers to help us to spread the power of kindness. <br>
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    Tasks: Creating exciting window displays<br> <br> Sorting donations for selling in the shop<br> <br> Helping customers on the shop floor<br> <br> Using the till
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    Skills: No previous experience is needed<br> <br> A warm smile and a friendly outlook<br> <br> Complete training (provided) prior to starting
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    Benefits: Meet new people and be part of a dynamic and inclusive team<br> <br> Gain or pass on retail experience<br> <br> A great opportunity to use your existing skills or gain new ones<br> <br> Reasonable pre-agreed travel expenses for the role including for attending training<br> <br> An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a positive difference to people’s lives
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Your local British Red Cross shop has a variety of activities available for volunteers to support us in. From sorting stock & preparing donated items for sale to providing great customer service to our donors and customers - we have something to suit most people’s interests. Our shop is a great place to learn new skills and share existing ones. **We are currently looking for Till and Customer Service volunteers to help us in our shop.** If you have a positive outlook, enjoy speaking to new people and are confident in learning how to use a shop till, then this may be for you. **Till and Customer Service - typical activities:** - Using the shop till to take payment for items - Promoting Gift Aid to maximise our fundraising potential - Helping and advising customers - Undertaking general activities in the shop No experience is needed. Full training will be provided. **When can I volunteer?** A few hours during the week/weekend - as agreed with the shop manager. There is no minimum commitment or fixed hours, we only ask that we agree hours you are confident you can attend and that you let us know where these hours may change. **Interested?** Please click on the apply button and we will be in contact soon. **Not sure?** We have a range of opportunities and activities for volunteers in our shops, these are all available to view and apply to by searching your town/city name on this site. **Diversity** is something we celebrate. We want you to be able to bring your authentic self to the Red Cross and feel that you belong. We want to create an inclusive environment and promote and spread the power of kindness. As part of creating an inclusive space we have an expenses policy that prioritises volunteers not being out of pocket for expenses linked to your role. If upfront costs are difficult, you can speak to your volunteering manager about this to find alternatives. We welcome refugees, asylum seekers and others currently in the UK to volunteer with us. We want volunteering to be accessible to everyone. **Health and Safety Statement** We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment. We will also have a conversation with you to discuss any adjustments you may need. As we take great care to ensure that all our volunteers are safe and supported, there may be some locations where we won’t be able to host 15-17 year olds. Please get in touch so that we can help you find a suitable volunteering opportunity. If you have any questions before applying, please contact us at volunteerrecruitment@redcross.org.uk Why we want you: No two days in our shops are ever the same. From the exciting donations that come through our door, to the wonderful customers who shop with us, our shops are ever changing. But one thing that never changes is that we need volunteers to help us to spread the power of kindness. 


 
  
   
    Tasks: Creating exciting window displays  Sorting donations for selling in the shop  Helping customers on the shop floor  Using the till
   
  
 


 
  
   
    Skills: No previous experience is needed  A warm smile and a friendly outlook  Complete training (provided) prior to starting
   
  
 


 
  
   
    Benefits: Meet new people and be part of a dynamic and inclusive team  Gain or pass on retail experience  A great opportunity to use your existing skills or gain new ones  Reasonable pre-agreed travel expenses for the role including for attending training  An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a positive difference to people’s lives
   
  


Shop Volunteer (Till & Customer Service - Workington)

Requirements

Responsibilities

FAQs

What are the typical activities for Till and Customer Service volunteers?

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British Red Cross

Mission & Purpose