FAQs
What is the job title for this position?
The job title is Specialist Customer Success Manager (S-CSM) - SAP Academy for Customer Success.
What is the focus of the SAP Academy for Customer Success?
The SAP Academy for Customer Success is a talent development program specifically for candidates early in their careers.
What are the primary responsibilities of the Specialist Customer Success Manager?
The primary responsibilities of the S-CSM include guiding customers through their business journey, increasing customer satisfaction and retention, overseeing key customer milestones, and serving as the strategic point of contact for customers within their assigned solution portfolio.
What is the duration of the program mentioned in the job description?
The program lasts for 10 months.
What kind of experience is required for this role?
The role requires 2-3 years of work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales, and/or account management.
What skills are important for this position?
Important skills include strong communication abilities, fluent language proficiency in English and local languages, interpersonal skills, business acumen, and the ability to collaborate across diverse stakeholders.
What learning opportunities does the program provide?
The program offers multi-dimensional, experiential learning focused on digital transformation, global intelligence, human skills, solution/industry knowledge, and strategic tools/processes.
Is there an onboarding process for new employees?
Yes, there is onboarding that includes on-the-job training and mentoring by a senior S-CSM professional in the field.
Will the participants have the opportunity to travel?
Yes, participants are expected to spend between 4 and 6 weeks in San Ramon, California, for hands-on learning and networking opportunities.
Is there a focus on diversity and inclusion within SAP?
Yes, SAP emphasizes a culture of inclusion and invests in employees to create a better and more equitable workplace.
Are there any specific periods when vacations will not be approved?
Yes, vacation will not be approved from March 1, 2025, to May 30, 2025, and again from August 11, 2025, to October 17, 2025.
Is this position a full-time role?
Yes, this position is a regular full-time role.
Will participants receive further mentoring after the initial program?
Yes, participants will continue to receive mentoring and coaching support after successfully completing the program.
What is SAP's stance on equal employment opportunities?
SAP is proud to be an equal opportunity workplace, committed to the values of Equal Employment Opportunity, and provides accommodations for applicants with disabilities.