Logo of Huzzle

Internship

Student, Conferencing Analyst (Fall 2024 - Summer 2025)

Logo of Sun Life

Sun Life

•

9d ago

🚀 Off-cycle Internship

Toronto

⌛ Closed
Applications are closed

Off-cycle Internship

Software Engineering, IT & Cybersecurity•Toronto

Description

  • This role will work directly with the Tier 1 Operations team within the Web Conferencing Services (WCS) team. Tier 1 provides technical support to all Sun Life users in relation to all Conferencing needs which will include Web Conferencing and Physical conferencing spaces. Tier 1 also is the direct intake group to provide configuration and setup of all user profiles, and accounts relating to all communication devices. This role requires excellent customer service, ability to work fully independent and have the aptitude to learn and become adept at several different programming applications. This role will also assist in several key Conferencing projects directly supporting the Engineering team.

Requirements

  • Programming Experience is an asset, being able to build/maintain in-house developed programs as we move away from spreadsheets
  • Identify major testing activities and specific deliverables associated with testing
  • Knowledge of computers and patching
  • Web Conferencing platform experience such as Zoom, MS Teams, Poly, Crestron, Cisco, Adobe
  • Audio Visual knowledge is a plus
  • Degree or diploma in Computer Science
  • Exposure in IT Support Roles

Area of Responsibilities

Software Engineering
IT & Cybersecurity

Responsibilities

  • Design, develop and test conferencing solutions
  • Assist with the planning, scheduling and implementation of conferencing systems and features pertaining to conferencing in distributed environments
  • Provide consultation to teams responsible for installation and maintenance of conferencing networks and computer hardware attached to these networks
  • Collect data for performance and testing metrics
  • Lead projects from start to finish
  • Review business requirements and provide comments on accuracy and completeness
  • Contribute to the identification and assessment of risks and exposures
  • Attend design reviews and understands application and system designs at a basic level
  • Develop and maintain test plans (including identifying test situations/scenarios) for less complex functions
  • Maybe responsible for conducting a test plan review and acquiring test plan signoff
  • Design and create test case documentation including test situations, data setup, execution steps and expected results
  • Interact with business analysts/developers and other project team members while developing expected results and verifying results
  • Log all defects in Quality Center and manage defects until they are closed, approved, or deferred

Details

Work type

Full time

Work mode

hybrid

Application deadline

May 19, 2024

Location

Toronto