You need a University/College enrollment, analytical skills, empathy, communication skills, attention to detail, relationship-building abilities, organizational skills, flexibility, and proficiency in PC applications.

You will develop communication and best practices materials, manage peer-to-peer learning platforms, gather feedback, analyze data, and support change management at Sun Life.

Marketing

Canada

Toronto

Waterloo

Large

Sun Life Financial is a leading international financial services organisation providing insurance, wealth, and asset management solutions to individuals and businesses. The company's ultimate goal is to empower its clients to achieve lifetime financial security and well-being. Sun Life's purpose is to help people live healthier lives, protect what matters most to them, and prepare for a financially secure future. Through innovative products and personalised advice, Sun Life aims to make a positive difference in the lives of its customers and communities.

Finance

Sun Life

Job Description:<ul><li>Sun Life’s Chief Technology Office (CTO) Employee Experience Delivery (EED) team’s mandate is to provide a frictionless technology experience to all Sun Life employees, focusing on enterprise tools that enhance productivity and collaboration (such as the Microsoft Teams, MS365 and Workplace). The team supports many internal IT partners by providing guidance and tailor-made solutions in the areas of communication, adoption, change management and training. By fostering strong relationships with the IT teams, business groups and employees the team provides services that are employee centred.</li><li>The Student's responsibilities within EED will be focused on supporting the overall mandate of providing a frictionless technology experience – through end-user communication, driving adoption, fostering peer-to-peer learning, employee listening, data analysis and much more. This will also include the creation of end user documentation with subject matter experts to enable all employees to effectively leverage available tools and services. Representing the voice of the customer, the Specialist will lead proactive service improvements. This will require significant collaboration across the CTO and IT groups to leverage centres of excellence increasing and achieving deliverables. Considering business- and employee needs, the Student will help drive the service evolution, as well as provide visibility into service performance through executive reports. This will require strong communication skills. Applicants should be individuals with strong, demonstrated collaboration skills, are detail-oriented, have proven experience communicating the value of technology solutions to non-technical business audiences, are creative in developing communication material, and thrive in a deadline- and objectives-oriented environment.</li></ul>Term Length: 4 months (September 2024 - December 2024)What will you do? <ul><li>Develop communication material, service documentation and best practices to support increased adoption and effectiveness of services</li><li>Manage peer-to-peer learning and adoption platforms for collaboration and productivity tools</li><li>Gather employee feedback about collaboration and productivity tools</li><li>Analyze data and create reports with recommendations</li><li>Support change management projects as needed</li></ul>What do you need to succeed?<ul><li>Currently enrolled in University degree/College diploma in related discipline(s)&nbsp;</li><li>Demonstrated analytical and problem solving skills</li><li>Strong communication skills, both written and verbal</li><li>Empathy</li><li>Attention to detail</li><li>Ability to build effective working relationships across both business and technical teams</li><li>Strong planning and organizational skills, with the ability to multi-task</li><li>Flexibility and the ability to quickly adapt to changing priorities</li><li>Excellent PC skills (Windows 10, Microsoft Office, MS Teams, SharePoint Online, Workplace by Facebook)</li></ul>What is in it for you?<ul><li>A friendly, collaborative, and inclusive culture where you’re an innovator and trusted partner</li><li>An environment of continuous learning and improvement</li><li>We’re honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work® Canada</li></ul>

Job Description:Sun Life’s Chief Technology Office (CTO) Employee Experience Delivery (EED) team’s mandate is to provide a frictionless technology experience to all Sun Life employees, focusing on enterprise tools that enhance productivity and collaboration (such as the Microsoft Teams, MS365 and Workplace). The team supports many internal IT partners by providing guidance and tailor-made solutions in the areas of communication, adoption, change management and training. By fostering strong relationships with the IT teams, business groups and employees the team provides services that are employee centred.The Student's responsibilities within EED will be focused on supporting the overall mandate of providing a frictionless technology experience – through end-user communication, driving adoption, fostering peer-to-peer learning, employee listening, data analysis and much more. This will also include the creation of end user documentation with subject matter experts to enable all employees to effectively leverage available tools and services. Representing the voice of the customer, the Specialist will lead proactive service improvements. This will require significant collaboration across the CTO and IT groups to leverage centres of excellence increasing and achieving deliverables. Considering business- and employee needs, the Student will help drive the service evolution, as well as provide visibility into service performance through executive reports. This will require strong communication skills. Applicants should be individuals with strong, demonstrated collaboration skills, are detail-oriented, have proven experience communicating the value of technology solutions to non-technical business audiences, are creative in developing communication material, and thrive in a deadline- and objectives-oriented environment.Term Length: 4 months (September 2024 - December 2024)What will you do? Develop communication material, service documentation and best practices to support increased adoption and effectiveness of servicesManage peer-to-peer learning and adoption platforms for collaboration and productivity toolsGather employee feedback about collaboration and productivity toolsAnalyze data and create reports with recommendationsSupport change management projects as neededWhat do you need to succeed?Currently enrolled in University degree/College diploma in related discipline(s) Demonstrated analytical and problem solving skillsStrong communication skills, both written and verbalEmpathyAttention to detailAbility to build effective working relationships across both business and technical teamsStrong planning and organizational skills, with the ability to multi-taskFlexibility and the ability to quickly adapt to changing prioritiesExcellent PC skills (Windows 10, Microsoft Office, MS Teams, SharePoint Online, Workplace by Facebook)What is in it for you?A friendly, collaborative, and inclusive culture where you’re an innovator and trusted partnerAn environment of continuous learning and improvementWe’re honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work® Canada

Student, Digital Employee Experience Communications (Fall 2024)

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Sun Life

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