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Internship

Student, Digital Employee Experience (Fall 2024)

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Sun Life

β€’

11d ago

πŸš€ Off-cycle Internship

Toronto

βŒ› Closed
Applications are closed

Off-cycle Internship

Business, Operations & Strategyβ€’Toronto

Description

  • The Student's responsibilities within EED will be focused on supporting the overall mandate of providing a frictionless technology experience – through end-user communication, driving adoption, fostering peer-to-peer learning, employee listening, data analysis and much more. This will also include the creation of end user documentation with subject matter experts to enable all employees to effectively leverage available tools and services. Representing the voice of the customer, the Specialist will lead proactive service improvements.
  • This will require significant collaboration across the CTO and IT groups to leverage centres of excellence increasing and achieving deliverables. Considering business- and employee needs, the Student will help drive the service evolution, as well as provide visibility into service performance through executive reports. This will require strong communication skills. Applicants should be individuals with strong, demonstrated collaboration skills, are detail-oriented, have proven experience communicating the value of technology solutions to non-technical business audiences, are creative in developing communication material, and thrive in a deadline- and objectives-oriented environment.

Requirements

  • Demonstrated analytical and problem solving skills
  • Strong communication skills, both written and verbal
  • Empathy
  • Attention to detail
  • Ability to build effective working relationships across both business and technical teams
  • Strong planning and organizational skills, with the ability to multi-task
  • Flexibility and the ability to quickly adapt to changing priorities
  • Excellent PC skills (Windows 10, Microsoft Office, MS Teams, SharePoint Online, Workplace by Facebook)

Education requirements

Currently Studying

Area of Responsibilities

Business, Operations & Strategy

Responsibilities

  • Develop communication material, service documentation and best practices to support increased adoption and effectiveness of services
  • Manage peer-to-peer learning and adoption platforms for collaboration and productivity tools
  • Gather employee feedback about collaboration and productivity tools
  • Analyze data and create reports with recommendations
  • Support change management projects as needed

Details

Work type

Full time

Work mode

office

Application deadline

May 19, 2024

Location

Toronto