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Student, Disability Case Associate (Fall 2024)

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Sun Life


7d ago

🚀 Off-cycle Internship


⌛ Closed
Applications are closed

Off-cycle Internship

Healthcare, Science•Waterloo


  • Are you passionate about health care and interested in contributing to the health of Canadians? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Life & Disability, our mandate is to support our Clients, both employees and employers, in the relentless pursuit of better health.

We are responsible for managing disability claims to resolution. This includes:

  • Determining eligibility to disability benefits
  • Implementing the right interventions to support timely recovery and return to work
  • Supporting Clients during the absence and return to work period


  • Passionate: You are eager to understand the impact of different diagnoses (musculoskeletal, cardiac, mental health, etc.) on the lives of the plan members
  • Curious: You want to understand the complete story and have a passion for improving the health and well-being of Canadians
  • Analytical: You are detail oriented, you ask the right questions to uncover the information and are thorough in your pursuit
  • Proactive and Innovative: You love being busy and thrive with variety in your work, you see opportunities where others don’t see solutions and you are good at thinking “outside the box”
  • Great communicator: You have the client at heart, you listen and you demonstrate empathy through written and verbal communication
  • Resourceful and Collaborative : You may not have all the answers, but you can figure out how to get them and will work collaboratively across teams to meet our clients’ needs
  • Teamwork: You are caring at heart and are open to collaborating continually with your colleagues to serve our clients in exceptional ways
  • Resilient: You are able to handle and overcome difficult and stressful situations and take these situations as learning opportunities

Education requirements

Currently Studying

Area of Responsibilities



  • Use the knowledge and medical concepts you have learned to support Disability Case Managers in managing their disability claims, working in partnership with them to help them bring their files to resolution
  • Conduct telephone interviews to obtain information to ensure complete understanding of the absence and types of support required to assist with return to work planning
  • Engage clients through open and respectful verbal and written communication to understand the medical, social and personal dimensions of their workplace absence
  • Identify and assess medical and non-medical influencing factors pre and post disability, functional capability, restrictions and limitations to better understand what support is needed to get plan members back to work
  • Collaborate with the Disability Case Managers on developing and maintaining outcome-focused case management plans to help plan members return to work


Work type

Full time

Work mode


Application deadline

May 22, 2024