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Internship

Student, On-Site Support (Fall 2024)

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Sun Life

5d ago

🚀 Off-cycle Internship

Toronto

⌛ Closed
Applications are closed

Off-cycle Internship

Software Engineering, IT & CybersecurityToronto

Description

  • The On Site Support (OSS) team is responsible for overall End User Computing support encompassing desktop hardware, operating system, enterprise application software, peripherals and mobile devices. This team primarily ensures successful delivery of End User Computing services to our clients through measured service response and service restoration targets. In addition, the team fulfills client service requests, change orders, and hardware/operating system upgrades. Problem Solving is a Key component of the role; the incumbent must be able to to identify and understand the problem then determine the best way to discover, implement and test the solution to ensure complete and proper resolution.

Requirements

  • Reliability Clearance - This role requires 5 years of Canadian residency history due to the additional RCMP clearance/background check needed for this role. Exceptions will not be possible.Degree or diploma in computer sciences, information systems or information technology.
  • Demonstrated knowledge and skills with PC operating systems (Windows 7 & & 10), their setup and configuration, computer hardware repair, and device connectivity (TCP/IP, network adapter configuration)
  • Good understanding of network (WAN, LAN, VPN) and telephony systems
  • Working knowledge of enterprise software tools such as MS Office365, Lotus Notes.
  • Proven customer experience, practiced communication skills, both verbal, and written.
  • Understanding of Microsoft Active Directory Services and Systems Centre Configuration Manager (SCCM) is an asset.
  • Ability to multitask, plan, prioritize and achieve goals in an efficient and productive manner.
  • Working knowledge of enterprise software tools such as MS Office365, Lotus Notes.
  • Proven customer experience, practiced communication skills, both verbal, and written.
  • Understanding of Microsoft Active Directory Services and Systems Centre Configuration Manager (SCCM) is an asset.
  • Ability to multitask, plan, prioritize and achieve goals in an efficient and productive manner.

Education requirements

Currently Studying

Area of Responsibilities

Software Engineering
IT & Cybersecurity

Responsibilities

  • Deployment of Windows and Mac PCs for end users; executing these upgrades in accordance with pre-determined timeline and processes.
  • Troubleshoot and provide post upgrade support to clients, ensuring they are up and running quickly following their upgrades.
  • Provide inventory control and lifecycle asset management for end user computing devices. The incumbent will be required to effectively manage the assets in our inventory control system.

Details

Work type

Full time

Work mode

office

Application deadline

May 17, 2024

Location

Toronto