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Student Placement - Service Acceptance Analyst - Technology - 2025/2026 - Counter Terrorism Policing HQ

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Metropolitan Police

13d ago

  • Internship
    Full-time
    Placement Program
  • IT & Cybersecurity
    Business, Operations & Strategy
  • London

AI generated summary

  • You must be an undergraduate in a sandwich course, have excellent communication skills, a Level 3 service management qualification, and be able to work under pressure and in a team.
  • You will coordinate IT changes, validate acceptance criteria, identify process improvements, register incidents, investigate problems, and engage users to gather insights for effective solutions.

Requirements

  • - Candidates must be undergraduate students in a sandwich year course returning to study in Autumn 2026
  • - Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) level before taking up the post
  • - A willingness to undergo Developed Vetting (DV) once in post, if required
  • - Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post
  • - Excellent communication skills
  • - Ability to work independently and also as part of a team
  • - Must exhibit the ability to prioritise both their own and the team’s workload
  • - Must exhibit the ability to work under pressure and deal with competing demands
  • - Enthusiastic, committed and determined to achieve results
  • - Prepared to challenge attitudes and behaviours which are incompatible with CTPHQ Policies and Values
  • - You have a Level 3 service management framework qualification
  • - Show an awareness of the relevant subject matter and a high level understanding of what it involves

Responsibilities

  • Co-ordinate across IT operations and manage the acceptance criteria for any changes across the IT portfolio.
  • Validate changes against the acceptance criteria, gathering evidence and creating materials as necessary.
  • Understand the work of others and the importance of team dynamics, collaboration and feedback.
  • Identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions.
  • Show an awareness of the IT standard continuity management processes and procedures.
  • Identify and register incidents, gathering the required information and allocating it to the appropriate channel.
  • Show an awareness of problem resolution processes.
  • Investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational).
  • Contribute to the implementation of remedies and preventative measures.
  • Take inputs and establish coherent frameworks that work.
  • Identify and engage with users or stakeholders to collate user needs evidence.
  • Understand and define research that fits user needs.
  • Use quantitative and qualitative data about users to turn user focus into outcomes.

FAQs

What is the duration of the student placement?

The duration of the student placement is 12 months.

What is the salary for the Student Placement - Service Acceptance Analyst position?

The salary for this position is £23,936.

Where is the position located?

The position is located in West Brompton.

How many students are being recruited for this placement?

We are looking to recruit 1 student for this placement.

What qualifications do candidates need to have?

Candidates must be undergraduate students in a sandwich year course returning to study in Autumn 2026.

What skills are required for this position?

Key skills required include strong communication, written and organisational skills, problem-solving abilities, and an understanding of various service management functions.

Is there a specific vetting process required for this role?

Yes, this post requires access to sensitive intelligence material, so applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) level, with a willingness to undergo Developed Vetting (DV) if required.

What is the focus of the Counter Terrorism Policing department?

The Counter Terrorism Policing department focuses on protecting the public and national security by preventing, deterring, and investigating terrorist activity.

What kind of projects will the successful candidate work on?

The successful candidate will work on developing and validating project artifacts, reviewing and updating service acceptance criteria, and supporting Transition Leads and other project stakeholders.

How should candidates apply for this placement?

Candidates should apply through the Metropolitan Police Service website by submitting a detailed CV, Personal Statement, and online application form.

When is the application deadline for this role?

Completed applications must be submitted by 28th November 2024.

Are there opportunities for flexible working arrangements?

Yes, the role has been reviewed for flexible working arrangements, including part-time or job share options.

What is the organisational culture like within Counter Terrorism Policing?

The organisation aims to create an inclusive and welcoming atmosphere where all staff feel valued and can reach their full potential, emphasizing diversity, equality, and inclusion.

Metropolitan Police

London's Metropolitan Police Service | New Scotland Yard

Law
Industry
1001-5000
Employees
1829
Founded Year

Mission & Purpose

The Metropolitan Police Service is famed around the world and has a unique place in the history of policing. Our headquarters at New Scotland Yard - and its iconic revolving sign - has provided the backdrop to some of the most high profile and complex law enforcement investigations the world has ever seen. Founded by Sir Robert Peel in 1829, the original establishment of 1,000 officers policed a seven-mile radius from Charing Cross and a population of less than 2 million. Today, The Met employs 32,000 officers together with specialist support staff and more than 2,500 volunteer police officers in the Metropolitan Special Constabulary. As well as policing London’s 620 square miles and 8.9million population, The Met has national responsibility for a variety of specialist policing units and hosts the UK’s Counter Terrorism Policing HQ. The Met is one of the largest employers in London and with a broad range of roles, from neighbourhoods to firearms. We’re recruiting people who want to make a difference, to help people and begin a career in a brilliant organisation, performing an exciting and extremely rewarding role. Today, now more than ever, is the time to join the Met.