Student, Service & Solutions Coordinator (Fall 2024)

Sun Life

2mo ago

Applications are closed

Internship
Full-time
Off-cycle Internship
Data
Waterloo

Requirements

Demonstrated aptitude towards problem identification, resolution and comprehension and interpretation of technical procedures.
Requires comfort with data requirements and related data activities.
Ability to work independently with little supervision and with frequent interruptions.
Proven ability to build, develop and manage cross-divisional relationships.
Excellent interpersonal skills with demonstrated ability to build and manage effective relationships.
Excellent planning & organizational skills.
Demonstrated strength in written, verbal & presentation skills.
Solid command of Microsoft Office Products, including Microsoft Project and Visio.

Responsibilities

Intake Management:
Schedule and conduct cost and demand estimation gathering sessions.
Work with Enterprise Infrastructure partners to ensure project estimates cover all activities within scope, including project management, development, testing, and vendor and contract management activities.
Ensure cost estimations are reviewed and approved by the sponsors.
Assists with creation, analysis and action plans related to Intake Dashboard reporting.
Manage, report and ensure adherence to KPIs, SLTs, SLAs and SLOs relevant to intake process.
Ensure all documentation is properly tracked for audit and reporting.
Collaborate on process improvements, and quality assurance of the process inputs and outputs. Lead Brighter Way process improvements.
Strategic Planning:
Support the annual strategic planning activities for the Enterprise Infrastructure.
Work with the Intake Managers ensuring established processes are followed.
Support the demand collection for all the EI Teams.
Oversees the preparation of reports including demand (billable and non-billable days) and costs.
Documentation:
Ensure utilization of established documentation standards for Demand and Resource Management process.
Ensure all documentation is stored in the TS PMO SharePoint site and other locations identified by the process.
Assist and collaborate on creation of presentations for Senior Management.
Team Work:
Collaborate with TS PMO Intake Managers to standardize the delivery of services by developing and implementing plans.
Participate fully as a member of the team by supporting a work environment that promotes continuous improvement, knowledge sharing, customer service, quality, innovation and teamwork

Sun Life

Finance

Industry

10,001+

Employees

1865

Founded Year

Mission & Purpose

Sun Life Financial is a leading international financial services organisation providing insurance, wealth, and asset management solutions to individuals and businesses. The company's ultimate goal is to empower its clients to achieve lifetime financial security and well-being. Sun Life's purpose is to help people live healthier lives, protect what matters most to them, and prepare for a financially secure future. Through innovative products and personalised advice, Sun Life aims to make a positive difference in the lives of its customers and communities.