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Student, Service & Solutions Coordinator (Fall 2024)

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Sun Life

8d ago

🚀 Off-cycle Internship


⌛ Closed
Applications are closed

Off-cycle Internship



  • Reporting to the Director, this position will partner with business and Enterprise Services Teams on projects to capture work effort, understand the technology required and complete cost/demand estimates.  This role requires strong analytical skills, attention to detail, excellent Excel knowledge, and able to manage conflicting demands and changing priorities.


  • Demonstrated aptitude towards problem identification, resolution and comprehension and interpretation of technical procedures.
  • Requires comfort with data requirements and related data activities.
  • Ability to work independently with little supervision and with frequent interruptions.
  • Proven ability to build, develop and manage cross-divisional relationships.
  • Excellent interpersonal skills with demonstrated ability to build and manage effective relationships.
  • Excellent planning & organizational skills.
  • Demonstrated strength in written, verbal & presentation skills.
  • Solid command of Microsoft Office Products, including Microsoft Project and Visio.

Area of Responsibilities



  • Intake Management:
  • Schedule and conduct cost and demand estimation gathering sessions.
  • Work with Enterprise Infrastructure partners to ensure project estimates cover all activities within scope, including project management, development, testing, and vendor and contract management activities.
  • Ensure cost estimations are reviewed and approved by the sponsors.
  • Assists with creation, analysis and action plans related to Intake Dashboard reporting.
  • Manage, report and ensure adherence to KPIs, SLTs, SLAs and SLOs relevant to intake process.
  • Ensure all documentation is properly tracked for audit and reporting.
  • Collaborate on process improvements, and quality assurance of the process inputs and outputs. Lead Brighter Way process improvements.
  • Strategic Planning:
  • Support the annual strategic planning activities for the Enterprise Infrastructure.
  • Work with the Intake Managers ensuring established processes are followed.
  • Support the demand collection for all the EI Teams.
  • Oversees the preparation of reports including demand (billable and non-billable days) and costs.
  • Documentation:
  • Ensure utilization of established documentation standards for Demand and Resource Management process.
  • Ensure all documentation is stored in the TS PMO SharePoint site and other locations identified by the process.
  • Assist and collaborate on creation of presentations for Senior Management.
  • Team Work:
  • Collaborate with TS PMO Intake Managers to standardize the delivery of services by developing and implementing plans.
  • Participate fully as a member of the team by supporting a work environment that promotes continuous improvement, knowledge sharing, customer service, quality, innovation and teamwork


Work type

Full time

Work mode


Application deadline

May 19, 2024