Student, Software Delivery Analyst (Fall 2024 & Winter 2025)

Sun Life

2mo ago

Applications are closed

Internship
Full-time
Off-cycle Internship
Data
Software Engineering
Waterloo

Requirements

Experience with Microsoft Endpoint Configuration Manager (SCCM) or other software delivery platforms.
Data analysis using Microsoft Excel.
Data analysis using SQL would be an asset.
An understanding of the Windows 10 operating system (file structure, registry, user profile, etc.)
Strong soft skills enabling them to gather\understand customer requirements, schedule activities with our engagement points, and stick handle complex problems.
Strong analytical skills, specifically in troubleshooting and data analysis
A technical background with an aptitude for learning new technology quickly

Responsibilities

Managing the end-to-end deployment of changes (in the form of SCCM packages) to the desktop\laptop\Virtual Machine environment in accordance with software delivery standards and processes, ensuring as little impact to end users as possible.
Gathering and understanding customer requirements; interpret their objectives and look for ways to help them accomplish their goals.
Build schedules with key stakeholders and coordinate testing, piloting, and delivery.
Ensure all project documentation is fully complete and projects are moved through their workflow (includes change tickets, knowledge solutions, checklists, etc.).
Ensure support teams are well prepped to promptly manage issues and escalations.
Lead or participate in cross-functional teams to drive projects forward.
Develop and manage relationships with both business and technical teams.
Contribute to and lead the development of standard software delivery practices and procedures.
Facilitate and participate in discussions to overcome technical challenges by finding workarounds and solutions.
Provide regular status updates and work collaboratively with a global team.
Data analysis and creating reports for our customers\partners.
Pro-actively identify and resolve team and\or individual technology knowledge gaps.

Sun Life

Finance

Industry

10,001+

Employees

1865

Founded Year

Mission & Purpose

Sun Life Financial is a leading international financial services organisation providing insurance, wealth, and asset management solutions to individuals and businesses. The company's ultimate goal is to empower its clients to achieve lifetime financial security and well-being. Sun Life's purpose is to help people live healthier lives, protect what matters most to them, and prepare for a financially secure future. Through innovative products and personalised advice, Sun Life aims to make a positive difference in the lives of its customers and communities.