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Internship

Student, Software Delivery Analyst (Fall 2024 & Winter 2025)

Logo of Sun Life

Sun Life

14d ago

🚀 Off-cycle Internship

Waterloo

⌛ Closed
Applications are closed

Off-cycle Internship

Data, Software EngineeringWaterloo

Description

  • As a Software Delivery Analyst in Sun Life Financials Employee Experience Technology (EET) organization, you will assist in fulfilling Software Delivery service requests for our internal customers on a global scale.  The requests are generally to implement new software, upgrade existing software, or to release bug\security fixes to desktops\laptops\Virtual Machines.

Requirements

  • Experience with Microsoft Endpoint Configuration Manager (SCCM) or other software delivery platforms.
  • Data analysis using Microsoft Excel.
  • Data analysis using SQL would be an asset.
  • An understanding of the Windows 10 operating system (file structure, registry, user profile, etc.)
  • Strong soft skills enabling them to gather\understand customer requirements, schedule activities with our engagement points, and stick handle complex problems.
  • Strong analytical skills, specifically in troubleshooting and data analysis
  • A technical background with an aptitude for learning new technology quickly

Education requirements

Currently Studying

Area of Responsibilities

Data
Software Engineering

Responsibilities

  • Managing the end-to-end deployment of changes (in the form of SCCM packages) to the desktop\laptop\Virtual Machine environment in accordance with software delivery standards and processes, ensuring as little impact to end users as possible.
  • Gathering and understanding customer requirements; interpret their objectives and look for ways to help them accomplish their goals.
  • Build schedules with key stakeholders and coordinate testing, piloting, and delivery.
  • Ensure all project documentation is fully complete and projects are moved through their workflow (includes change tickets, knowledge solutions, checklists, etc.).
  • Ensure support teams are well prepped to promptly manage issues and escalations.
  • Lead or participate in cross-functional teams to drive projects forward.
  • Develop and manage relationships with both business and technical teams.
  • Contribute to and lead the development of standard software delivery practices and procedures.
  • Facilitate and participate in discussions to overcome technical challenges by finding workarounds and solutions.
  • Provide regular status updates and work collaboratively with a global team.
  • Data analysis and creating reports for our customers\partners.
  • Pro-actively identify and resolve team and\or individual technology knowledge gaps.

Details

Work type

Full time

Work mode

office

Application deadline

May 22, 2024

Location

Waterloo