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Student, Telephony Analyst (Fall 2024 & Winter 2025)

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Sun Life

2mo ago

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Data
  • Waterloo

Requirements

  • Ability to work both independently and a part of a team
  • Highly motivated, proactive, self-driven, dynamic and results oriented
  • Excellent written and verbal communication skills
  • Strong customer service skills and a desire to help people with technical problems
  • Excellent analytical, problem solving skills and conflict resolution skills
  • Exposure providing public customer service
  • Degree or diploma in Computer Science
  • Knowledge and exposure in administrating / supporting Telephony, Call Centre, and Conferencing technical infrastructure.

Responsibilities

  • Fulfil corporate telephony Service Requests - Moves, Adds, Change and Delete (MACD)
  • contribute in other ICT projects and initiatives, directly supporting the Engineering and Architecture group within CCI
  • Train / knowledge share with newly onboarding Coop Student
  • Occasionally offer in-person assistance in the office/data centre you are located in
  • Chance to assist with lifting objects (within legal safety limits)
  • Possibly work overtime on time sensitive projects

Sun Life

Finance
Industry
10,001+
Employees
1865
Founded Year

Mission & Purpose

Sun Life Financial is a leading international financial services organisation providing insurance, wealth, and asset management solutions to individuals and businesses. The company's ultimate goal is to empower its clients to achieve lifetime financial security and well-being. Sun Life's purpose is to help people live healthier lives, protect what matters most to them, and prepare for a financially secure future. Through innovative products and personalised advice, Sun Life aims to make a positive difference in the lives of its customers and communities.