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Summer Intern, Client Services

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S&P Global

1mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Sales & Business Development
  • Dallas

AI generated summary

  • You must be pursuing a degree in Finance or related field, have knowledge of loans, strong communication skills, attention to detail, and the ability to meet deadlines and work in a team.
  • You will support clients via phone and email, troubleshoot issues, train users, liaise with product teams, and maintain documentation using Freshdesk while ensuring strong customer relationships.

Requirements

  • Currently pursuing a degree in Finance, Business, or a related field.
  • Knowledge of par and distressed loans, including related documentation.
  • Understanding of trade fee calculations.
  • Ability to read and interpret credit agreements.
  • Experience with daily loan transactions.
  • Excellent attention to detail and strong work ethic.
  • Strong verbal and written communication skills.
  • Ability to prepare various reports and metrics for internal management or special client requests.
  • Exposure to ClearPar, TSI, or Markit WSO systems is a plus.
  • Strong customer service skills.
  • Ability to meet deadlines and adhere to targets.
  • Initiative and ownership of job responsibilities.
  • Must be able to work well with others in a team environment.
  • Willingness to assist other WSO groups during quarter-end or other high-volume periods.

Responsibilities

  • Providing outstanding phone and email support for corporate clients
  • Maintaining strong customer relationships while supporting S&P Global's software solutions, from tasks such as scheduling reports to higher severity projects and client queries
  • Providing clients, both internal and external, with timely assistance whenever a question or issue is raised
  • Troubleshooting virtually and assisting Client Engagement Managers with internal, issue ticketing system and escalations
  • Ownership of inbound client queries and additional responsibility for “how to” training and conducting basic product demonstrations
  • Liaising with product teams regarding bugs and forthcoming enhancements, and soliciting feedback from clients to ensure seamless support and ongoing innovation
  • Collaborating with internal teams to deliver marketing pieces and updating knowledge base tools
  • Utilize Freshdesk to track all client interactions

FAQs

What qualifications are required for the Summer Intern, Client Services position?

Candidates must be currently pursuing a degree in Finance, Business, or a related field, and should have knowledge of par and distressed loans, trade fee calculations, and the ability to read and interpret credit agreements.

What kind of support will I be providing to clients in this role?

You will provide outstanding phone and email support for corporate clients, maintain strong customer relationships, and assist with troubleshooting various client inquiries and issues.

Is experience with specific software preferred for this position?

Yes, exposure to ClearPar, TSI, or Markit WSO systems is preferred, although not required.

Will I be working independently or as part of a team?

You will be working as part of a team and are expected to collaborate with internal teams to deliver support and marketing pieces.

What are the typical working hours for this internship?

The specific working hours may vary, but as an intern, you can expect to work typical business hours, likely Monday through Friday.

Are there opportunities for training and development during the internship?

Yes, the position includes training responsibilities and access to continuous learning resources to help you grow your career and learn valuable new skills.

Is there a possibility of full-time employment after the internship?

While this internship is primarily for summer engagement, successful interns may have opportunities for future full-time positions based on performance and organizational needs.

What is the process for applying for this internship?

Interested candidates should submit their applications electronically through the S&P Global careers website.

How does S&P Global support diversity and inclusion in the workplace?

S&P Global is committed to fostering an inclusive workplace where individuals have access to opportunities based on their skills and contributions, promoting a culture of respect and collaboration.

What types of benefits are offered to interns at S&P Global?

Interns are provided with health care coverage, flexible downtime for time off, continuous learning resources, and various perks for family and personal well-being.

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S&P Global

Finance
Industry
10,001+
Employees

Mission & Purpose

S&P Global (NYSE: SPGI) provides essential intelligence. We enable governments, businesses and individuals with the right data, expertise and connected technology so that they can make decisions with conviction. From helping our customers assess new investments to guiding them through sustainability and energy transition across supply chains, we unlock new opportunities, solve challenges and accelerate progress for the world. We are widely sought after by many of the world’s leading organizations to provide credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help the world’s leading organizations plan for tomorrow, today. For more information, visit www.spglobal.com. Our divisions include: – S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work. – S&P Global Ratings offers critical insights for credit, risk and sustainable finance solutions that are essential to translating complexity into clarity, so market participants can uncover opportunities. – S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets. – S&P Global Mobility turns invaluable insights captured from automotive data to help our clients understand today’s market, reach more customers, and shape the future of automotive mobility. – S&P Dow Jones Indices provides iconic and innovative index solutions, bringing transparency to global capital markets. – S&P Global Engineering Solutions solves for tomorrow’s challenges today by transforming workflows and end-user experiences with data, insights and technology.